Lucid Collection

WOMENS SHOES

MENS SHOES

The measurements above are provided as a general guide. Fitting may vary slightly between different styles.

To measure your feet, stand on a level floor with the back of your heels against a straight edge or wall. Measure your foot length by placing a ruler flat on the floor, straight alongside the inside of your foot, from your heel to your toes. View Full Size Guide.

Once your purchase has been completed, a confirmation e-mail with your order number will be sent to the email address that we have on file for you.

Processing times

We aim to process all orders as soon as possible and dispatch your order within 1-2 business days of purchase.

Orders placed on Friday after 12PM PST and over the weekend will begin processing on the following Monday, and orders placed on holidays will be processed the following business day.

During peak shopping periods, processing times may exceed 3-4 business days.

If we are experiencing an unexpected delay in fulfilling your order, we will notify you promptly.

If you have not received your goods within 10 days of purchase and our team has not reached out to you, please contact us below.

Delivery times

Tracking information will be updated online one business day after your order has been shipped.

Note: We do not ship to PO Boxes.  

Delivery days exclude Saturday, Sunday, and observed holidays.

Transit times are estimates only.

Transit times may be prolonged during peak shopping seasons and industry supply chain disruptions.

You will become the owner of the goods that you have ordered once they have been delivered to your specified delivery address. At this point, the goods become your responsibility and United Nude no longer has any responsibility for taking care of the goods from that point.

We offer the shipping methods below. Import taxes and duties for international orders are not included in the shipping price. 

International deliveries: Canada

Orders shipping to Canada require customs clearance, and the shipment may be subject to duty and import taxes. 

Customers are responsible for paying duty and import taxes that may apply after a purchase is completed on unitednude.com. Tax and duties are calculated on the declared value of the shipment (or the total price of the products purchased and shipping costs). 

Import duties and taxes are nonrefundable as they are collected by the country's customs authorities. 

Duties: Duties are charged when the value of the shipment exceeds Canada's duty free threshold of 20 CAD.

Import duties are charged for the following product categories at the rates set by Canada's customs authorities: 

• Accessories - 0%
• Health & Beauty - 18%
• Fashion - 18%
• Watches - 0%
• Jewelry - 8%

*Please note that this information is liable to change at any time.

Taxes: Canada's tax free threshold is 20 CAD. The taxation for a particular country depends on the local GST/VAT, as well as the item category and its declared value. 

Canada calculates using the CIF method, which means the import duty and taxes are calculated based on the value of the imported goods as well as shipping costs.

Click here to use Canada Border Services Agency's tool to estimate duty and taxes: Estimate duty and taxes

While these charges can't be avoided altogether, you can avoid paying high brokerage fees by self-clearing your parcels. Visit the Canada Border Services Agency to find your nearest location here. 

Changing your order after it's been shipped

Shipping fees are non-refundable once shipped. Orders cannot be edited once shipped.

We can only deliver to the address provided at the checkout. If an error has been made, please contact us here. Please note that we cannot guarantee that we will be able to change the shipping address. Once the item has left our warehouse, customers will need to speak with UPS or USPS directly.

Signature Required

Signature may be required to ensure a safe delivery for:

• Orders of high value, multiple items, limited edition goods, and accessories
• Shipments to apartments, building complexes, freight forwarding services, and unique addresses

You will be emailed tracking information that will indicate if your package requires a signature. If there isn't any information in the email that indicates a signature is required, please check your UPS or USPS tracking page.

If no one is available to sign at the time of delivery, the package may be redelivered to the ship-to address on the following business day or returned to a UPS or USPS access point. The number of delivery attempts may vary.

UPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

USPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

Undeliverable and Returned Packages

If you are unavailable during the time that UPS or USPS attempts to deliver your goods, a new delivery attempt will be made the following day. You can also contact UPS or USPS directly and schedule a specific collection time or even change the address.

If UPS is unable to deliver the package after a second delivery attempt and/or if the package is not collected from a UPS Access Point or USPS office within 7 days and is returned to sender, United Nude is not responsible for the re-shipping fees and/or return to sender fees. The customer is responsible for the fees associated with re-shipping the merchandise and/or failed delivery costs.

Lost or stolen packages

United Nude is not responsible for lost or stolen packages. Please contact us here if you think your package has been lost or stolen. We will file a UPS or USPS investigation on your behalf. Please note we are unable to further advise until the full investigation is complete.

If there is a delivery confirmation for a package but the customer did not receive it, the customer must contact us to file a claim within 60 days of the package's dispatch date.

We will gladly accept returns items within 30 days of delivery. Items must be unwashed, unworn, and undamaged, with all original tags/accessories attached to qualify for returns. All returns must be approved through the Returns Center to qualify for refunds. Once approved, you’ll receive instructions on how to return your order.

RETURN OPTIONS

Exchange your item(s) for another size or style with a free return label.

We're happy to offer one free exchange on all US + CAN orders so you can find your perfect fit. Final sale items are eligible for exchanges, too! Visit our Returns Center to get started.

Your new exchange order will be created once your Returns Request (RMA#) has been approved. The items in your exchange order will be reserved for 7 business days. Note: Exchange items are subject to availability, and we will notify you by email if your exchange item is no longer available by the time we receive your return package. Once we receive your return item, your exchange order will be pushed to ship with standard delivery. If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.

Any price difference between the original item(s) and the new item(s) will be invoiced to you or refunded to your original form of payment. If you are exchanging goods for item(s) of lesser price, you will receive an email when a refund of the difference is issued. Refunds will be issued back to your original form of payment. Refund times will vary by your merchant and the transaction may take up to 10 business days to appear on your account.

Exceptions: Nail polishes, e-Gift Cards, and items that are worn, washed, damaged, or missing original tags/accessories will not be approved for an exchange.

FAQ

WHEN WILL I RECEIVE MY EXCHANGE ORDER?

After your return has been processed, your exchange order will be pushed to ship within 1-3 business days.

CAN I EXCHANGE MY ORDER MORE THAN ONCE?

We offer one complimentary exchange per order on eligible items. If you need to exchange an order a second time, visit our Returns Center to set up a return for a refund so you can place a new order on our website for that new size or style.

I DON'T SEE THAT ITEM I WANT TO EXCHANGE TO IN THE RETURNS CENTER.

If you would like to exchange your item for a size/color that is unavailable at this time, you can request a refund to your original payment method – or a refund to store credit to purchase the item when it is available again. Sign up for back-in-stock notifications for the item of your choice by visiting the product page and selecting your size/color. We'll let you know as soon as it's back in stock.

If something you would like to exchange your item for does not appear as an option in the Returns Center, visit our website to see what's in stock. Click through the returns process and describe the exchange item of your choice in the Additional Comments box provided.

Store Credit. Return your item(s) for a full refund to store credit and a free return label.

Return your item(s) for a full refund to store credit and a free return label. Final Sale items are eligible for refunds to store credit, too! Store credit is valid on any purchase on www.unitednude.com and never expires.

Exceptions: Nail polishes, e-Gift Cards, and items that are worn, washed, damaged, or missing original tags/accessories will not be approved for store credit.

Return your item(s) for a full refund back to your original payment method.

You may purchase your own shipping label or we can provide you with our own pre-addressed return label. Return shipping fees* will be deducted from your total refund amount.

Refunds will be issued back to your original form of payment. Refund times will vary by your merchant and the transaction may take up to 10 business days to appear on your account.

*Return shipping fees are determined by the courier rates displayed, and they are subject to change without notice. The cost of return shipping will be deducted from your refund, and you'll only be charged if the label is processed.

Exceptions: Final Sale items, nail polishes, e-Gift Cards, and items that are worn, washed, damaged, or missing original tags/accessories cannot be returned for a refund to your original payment method.

RETURNS POLICY

Returned items must be in good, unworn condition, and in their original packaging with all printed materials, parts, and accessories. This includes dust bags, heel tips, and product pamphlets.

Shoes may be tried on indoors for short periods of time for fitting.

Items displaying normal wear & tear or damage caused by improper use or accidents may not be returned.

It is your responsibility to properly pack, ship, and (if shipping with your own label) insure the contents of all return packages using a trackable shipping service (like UPS or USPS). You can reuse the packaging material we sent your order in or repack your return in another box.

Any loss in value or damage caused to the return merchandise may result in our inability to process your return. This includes damages from wear, poor repacking, and courier/postal labels stuck directly to the original shoe/merchandise box for shipment.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights. See United Nude's Terms & Conditions for full details.

Original shipping charges, customs, duties, and fees are non-refundable.

FAQ

WHEN WILL I RECEIVE MY REFUND?

Once we have received your returned item(s), our team will inspect and process your return. Returns are normally processed within 1-3 business days of arrival. Once approved, you will receive a confirmation email. You can expect the refund to reach your account within 5-10 business days. Please note that the time it takes for the refund amount to appear will vary between financial institutions. If you have yet to receive the credit after 10 business days, please let us know so we can further investigate.

ORDER ERRORS & FAULTY GOODS

If the order you received does not match the order you placed, you will be eligible for a replacement order or full reimbursement back to your original form of payment. To ensure full reimbursement, you must report to us within 3 business days of receiving your order.

We provide a 6-month warranty on all of our products against faulty goods: this includes manufacturing faults and design flaws. If there is a problem with your goods, please contact us here.

No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the cleaning/care instructions.

I NEED TO RETURN AN ITEM BUT DO NOT HAVE MY RECEIPT, WHAT SHOULD I DO?

Our customer service team is only able to locate orders placed online via our website. However, if you purchased goods at one of our stores, you will need the original proof of purchase.

FINAL SALE ITEMS

Gift cards and nail polishes are final sale.

Items that are marked as Final Sale are eligible for exchanges and refunds to store credit. Final Sale items are not eligible for refunds back to your original payment method. Please view the product page for the details on an item's return eligibility. Final Sale items that are sent to our returns department without a return authorization via our Returns Center may be sent back to the customer. Final Sale is country-specific. For any questions, please contact us here.

Sample sale purchases: All sales are final. No exchanges or refunds. Items are sold as-is.

BOGO (BUY ONE, GET ONE) ITEMS 

If you wish to return item(s) from a BOGO order: Your refund amount for each item will be adjusted accordingly, depending on the full price of each item and the discount received.

If you are returning all of your the qualifying items in your BOGO order, you'll receive a full refund for what you paid.

If you are keeping one or more qualifying items in your BOGO order and returning the rest, the discount and any applicable taxes will be applied accordingly across all of the items in your order, and you'll be refunded the individual pro-rated value of the item(s) returned. 

If you wish to exchange item(s) from a BOGO order: Eligible items from a BOGO deal can be individually returned or exchanged. The value will be based on the original purchase price adjusted by its prorated discount and applicable taxes. Any price difference between the original item(s) and the new item(s) will be invoiced to you or refunded to your original form of payment.

GIFTS WITH PURCHASE

If you wish to return an order that qualified for a gift with purchase, return the gift with your order to ensure a full refund. If you decide to keep the gift, the price of the gift will be deducted from your total refund amount. 

WOMENS SHOES

MENS SHOES

The measurements above are provided as a general guide. Fitting may vary slightly between different styles.

To measure your feet, stand on a level floor with the back of your heels against a straight edge or wall. Measure your foot length by placing a ruler flat on the floor, straight alongside the inside of your foot, from your heel to your toes. View Full Size Guide.

Once your purchase has been completed, a confirmation e-mail with your order number will be sent to the email address that we have on file for you.

Processing times

We aim to process all orders as soon as possible and dispatch your order within 1-2 business days of purchase.

Orders placed on Friday after 12PM PST and over the weekend will begin processing on the following Monday, and orders placed on holidays will be processed the following business day.

During peak shopping periods, processing times may exceed 3-4 business days.

If we are experiencing an unexpected delay in fulfilling your order, we will notify you promptly.

If you have not received your goods within 10 days of purchase and our team has not reached out to you, please contact us below.

Delivery times

Tracking information will be updated online one business day after your order has been shipped.

Note: We do not ship to PO Boxes.  

Delivery days exclude Saturday, Sunday, and observed holidays.

Transit times are estimates only.

Transit times may be prolonged during peak shopping seasons and industry supply chain disruptions.

You will become the owner of the goods that you have ordered once they have been delivered to your specified delivery address. At this point, the goods become your responsibility and United Nude no longer has any responsibility for taking care of the goods from that point.

We offer the shipping methods below. Import taxes and duties for international orders are not included in the shipping price. 

International deliveries: Canada

Orders shipping to Canada require customs clearance, and the shipment may be subject to duty and import taxes. 

Customers are responsible for paying duty and import taxes that may apply after a purchase is completed on unitednude.com. Tax and duties are calculated on the declared value of the shipment (or the total price of the products purchased and shipping costs). 

Import duties and taxes are nonrefundable as they are collected by the country's customs authorities. 

Duties: Duties are charged when the value of the shipment exceeds Canada's duty free threshold of 20 CAD.

Import duties are charged for the following product categories at the rates set by Canada's customs authorities: 

• Accessories - 0%
• Health & Beauty - 18%
• Fashion - 18%
• Watches - 0%
• Jewelry - 8%

*Please note that this information is liable to change at any time.

Taxes: Canada's tax free threshold is 20 CAD. The taxation for a particular country depends on the local GST/VAT, as well as the item category and its declared value. 

Canada calculates using the CIF method, which means the import duty and taxes are calculated based on the value of the imported goods as well as shipping costs.

Click here to use Canada Border Services Agency's tool to estimate duty and taxes: Estimate duty and taxes

While these charges can't be avoided altogether, you can avoid paying high brokerage fees by self-clearing your parcels. Visit the Canada Border Services Agency to find your nearest location here. 

Changing your order after it's been shipped

Shipping fees are non-refundable once shipped. Orders cannot be edited once shipped.

We can only deliver to the address provided at the checkout. If an error has been made, please contact us here. Please note that we cannot guarantee that we will be able to change the shipping address. Once the item has left our warehouse, customers will need to speak with UPS or USPS directly.

Signature Required

Signature may be required to ensure a safe delivery for:

• Orders of high value, multiple items, limited edition goods, and accessories
• Shipments to apartments, building complexes, freight forwarding services, and unique addresses

You will be emailed tracking information that will indicate if your package requires a signature. If there isn't any information in the email that indicates a signature is required, please check your UPS or USPS tracking page.

If no one is available to sign at the time of delivery, the package may be redelivered to the ship-to address on the following business day or returned to a UPS or USPS access point. The number of delivery attempts may vary.

UPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

USPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

Undeliverable and Returned Packages

If you are unavailable during the time that UPS or USPS attempts to deliver your goods, a new delivery attempt will be made the following day. You can also contact UPS or USPS directly and schedule a specific collection time or even change the address.

If UPS is unable to deliver the package after a second delivery attempt and/or if the package is not collected from a UPS Access Point or USPS office within 7 days and is returned to sender, United Nude is not responsible for the re-shipping fees and/or return to sender fees. The customer is responsible for the fees associated with re-shipping the merchandise and/or failed delivery costs.

Lost or stolen packages

United Nude is not responsible for lost or stolen packages. Please contact us here if you think your package has been lost or stolen. We will file a UPS or USPS investigation on your behalf. Please note we are unable to further advise until the full investigation is complete.

If there is a delivery confirmation for a package but the customer did not receive it, the customer must contact us to file a claim within 60 days of the package's dispatch date.

We will gladly accept returns items within 30 days of delivery. Items must be unwashed, unworn, and undamaged, with all original tags/accessories attached to qualify for returns. All returns must be approved through the Returns Center to qualify for refunds. Once approved, you’ll receive instructions on how to return your order.

RETURN OPTIONS

Exchange your item(s) for another size or style with a free return label.

We're happy to offer one free exchange on all US + CAN orders so you can find your perfect fit. Final sale items are eligible for exchanges, too! Visit our Returns Center to get started.

Your new exchange order will be created once your Returns Request (RMA#) has been approved. The items in your exchange order will be reserved for 7 business days. Note: Exchange items are subject to availability, and we will notify you by email if your exchange item is no longer available by the time we receive your return package. Once we receive your return item, your exchange order will be pushed to ship with standard delivery. If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.

Any price difference between the original item(s) and the new item(s) will be invoiced to you or refunded to your original form of payment. If you are exchanging goods for item(s) of lesser price, you will receive an email when a refund of the difference is issued. Refunds will be issued back to your original form of payment. Refund times will vary by your merchant and the transaction may take up to 10 business days to appear on your account.

Exceptions: Nail polishes, e-Gift Cards, and items that are worn, washed, damaged, or missing original tags/accessories will not be approved for an exchange.

FAQ

WHEN WILL I RECEIVE MY EXCHANGE ORDER?

After your return has been processed, your exchange order will be pushed to ship within 1-3 business days.

CAN I EXCHANGE MY ORDER MORE THAN ONCE?

We offer one complimentary exchange per order on eligible items. If you need to exchange an order a second time, visit our Returns Center to set up a return for a refund so you can place a new order on our website for that new size or style.

I DON'T SEE THAT ITEM I WANT TO EXCHANGE TO IN THE RETURNS CENTER.

If you would like to exchange your item for a size/color that is unavailable at this time, you can request a refund to your original payment method – or a refund to store credit to purchase the item when it is available again. Sign up for back-in-stock notifications for the item of your choice by visiting the product page and selecting your size/color. We'll let you know as soon as it's back in stock.

If something you would like to exchange your item for does not appear as an option in the Returns Center, visit our website to see what's in stock. Click through the returns process and describe the exchange item of your choice in the Additional Comments box provided.

Store Credit. Return your item(s) for a full refund to store credit and a free return label.

Return your item(s) for a full refund to store credit and a free return label. Final Sale items are eligible for refunds to store credit, too! Store credit is valid on any purchase on www.unitednude.com and never expires.

Exceptions: Nail polishes, e-Gift Cards, and items that are worn, washed, damaged, or missing original tags/accessories will not be approved for store credit.

Return your item(s) for a full refund back to your original payment method.

You may purchase your own shipping label or we can provide you with our own pre-addressed return label. Return shipping fees* will be deducted from your total refund amount.

Refunds will be issued back to your original form of payment. Refund times will vary by your merchant and the transaction may take up to 10 business days to appear on your account.

*Return shipping fees are determined by the courier rates displayed, and they are subject to change without notice. The cost of return shipping will be deducted from your refund, and you'll only be charged if the label is processed.

Exceptions: Final Sale items, nail polishes, e-Gift Cards, and items that are worn, washed, damaged, or missing original tags/accessories cannot be returned for a refund to your original payment method.

RETURNS POLICY

Returned items must be in good, unworn condition, and in their original packaging with all printed materials, parts, and accessories. This includes dust bags, heel tips, and product pamphlets.

Shoes may be tried on indoors for short periods of time for fitting.

Items displaying normal wear & tear or damage caused by improper use or accidents may not be returned.

It is your responsibility to properly pack, ship, and (if shipping with your own label) insure the contents of all return packages using a trackable shipping service (like UPS or USPS). You can reuse the packaging material we sent your order in or repack your return in another box.

Any loss in value or damage caused to the return merchandise may result in our inability to process your return. This includes damages from wear, poor repacking, and courier/postal labels stuck directly to the original shoe/merchandise box for shipment.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights. See United Nude's Terms & Conditions for full details.

Original shipping charges, customs, duties, and fees are non-refundable.

FAQ

WHEN WILL I RECEIVE MY REFUND?

Once we have received your returned item(s), our team will inspect and process your return. Returns are normally processed within 1-3 business days of arrival. Once approved, you will receive a confirmation email. You can expect the refund to reach your account within 5-10 business days. Please note that the time it takes for the refund amount to appear will vary between financial institutions. If you have yet to receive the credit after 10 business days, please let us know so we can further investigate.

ORDER ERRORS & FAULTY GOODS

If the order you received does not match the order you placed, you will be eligible for a replacement order or full reimbursement back to your original form of payment. To ensure full reimbursement, you must report to us within 3 business days of receiving your order.

We provide a 6-month warranty on all of our products against faulty goods: this includes manufacturing faults and design flaws. If there is a problem with your goods, please contact us here.

No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the cleaning/care instructions.

I NEED TO RETURN AN ITEM BUT DO NOT HAVE MY RECEIPT, WHAT SHOULD I DO?

Our customer service team is only able to locate orders placed online via our website. However, if you purchased goods at one of our stores, you will need the original proof of purchase.

FINAL SALE ITEMS

Gift cards and nail polishes are final sale.

Items that are marked as Final Sale are eligible for exchanges and refunds to store credit. Final Sale items are not eligible for refunds back to your original payment method. Please view the product page for the details on an item's return eligibility. Final Sale items that are sent to our returns department without a return authorization via our Returns Center may be sent back to the customer. Final Sale is country-specific. For any questions, please contact us here.

Sample sale purchases: All sales are final. No exchanges or refunds. Items are sold as-is.

BOGO (BUY ONE, GET ONE) ITEMS 

If you wish to return item(s) from a BOGO order: Your refund amount for each item will be adjusted accordingly, depending on the full price of each item and the discount received.

If you are returning all of your the qualifying items in your BOGO order, you'll receive a full refund for what you paid.

If you are keeping one or more qualifying items in your BOGO order and returning the rest, the discount and any applicable taxes will be applied accordingly across all of the items in your order, and you'll be refunded the individual pro-rated value of the item(s) returned. 

If you wish to exchange item(s) from a BOGO order: Eligible items from a BOGO deal can be individually returned or exchanged. The value will be based on the original purchase price adjusted by its prorated discount and applicable taxes. Any price difference between the original item(s) and the new item(s) will be invoiced to you or refunded to your original form of payment.

GIFTS WITH PURCHASE

If you wish to return an order that qualified for a gift with purchase, return the gift with your order to ensure a full refund. If you decide to keep the gift, the price of the gift will be deducted from your total refund amount. 

WOMENS SHOES

MENS SHOES

The measurements above are provided as a general guide. Fitting may vary slightly between different styles.

To measure your feet, stand on a level floor with the back of your heels against a straight edge or wall. Measure your foot length by placing a ruler flat on the floor, straight alongside the inside of your foot, from your heel to your toes. View Full Size Guide.

Once your purchase has been completed, a confirmation e-mail with your order number will be sent to the email address that we have on file for you.

Processing times

We aim to process all orders as soon as possible and dispatch your order within 1-2 business days of purchase.

Orders placed on Friday after 12PM PST and over the weekend will begin processing on the following Monday, and orders placed on holidays will be processed the following business day.

During peak shopping periods, processing times may exceed 3-4 business days.

If we are experiencing an unexpected delay in fulfilling your order, we will notify you promptly.

If you have not received your goods within 10 days of purchase and our team has not reached out to you, please contact us below.

Delivery times

Tracking information will be updated online one business day after your order has been shipped.

Note: We do not ship to PO Boxes.  

Delivery days exclude Saturday, Sunday, and observed holidays.

Transit times are estimates only.

Transit times may be prolonged during peak shopping seasons and industry supply chain disruptions.

You will become the owner of the goods that you have ordered once they have been delivered to your specified delivery address. At this point, the goods become your responsibility and United Nude no longer has any responsibility for taking care of the goods from that point.

We offer the shipping methods below. Import taxes and duties for international orders are not included in the shipping price. 

International deliveries: Canada

Orders shipping to Canada require customs clearance, and the shipment may be subject to duty and import taxes. 

Customers are responsible for paying duty and import taxes that may apply after a purchase is completed on unitednude.com. Tax and duties are calculated on the declared value of the shipment (or the total price of the products purchased and shipping costs). 

Import duties and taxes are nonrefundable as they are collected by the country's customs authorities. 

Duties: Duties are charged when the value of the shipment exceeds Canada's duty free threshold of 20 CAD.

Import duties are charged for the following product categories at the rates set by Canada's customs authorities: 

• Accessories - 0%
• Health & Beauty - 18%
• Fashion - 18%
• Watches - 0%
• Jewelry - 8%

*Please note that this information is liable to change at any time.

Taxes: Canada's tax free threshold is 20 CAD. The taxation for a particular country depends on the local GST/VAT, as well as the item category and its declared value. 

Canada calculates using the CIF method, which means the import duty and taxes are calculated based on the value of the imported goods as well as shipping costs.

Click here to use Canada Border Services Agency's tool to estimate duty and taxes: Estimate duty and taxes

While these charges can't be avoided altogether, you can avoid paying high brokerage fees by self-clearing your parcels. Visit the Canada Border Services Agency to find your nearest location here. 

Changing your order after it's been shipped

Shipping fees are non-refundable once shipped. Orders cannot be edited once shipped.

We can only deliver to the address provided at the checkout. If an error has been made, please contact us here. Please note that we cannot guarantee that we will be able to change the shipping address. Once the item has left our warehouse, customers will need to speak with UPS or USPS directly.

Signature Required

Signature may be required to ensure a safe delivery for:

• Orders of high value, multiple items, limited edition goods, and accessories
• Shipments to apartments, building complexes, freight forwarding services, and unique addresses

You will be emailed tracking information that will indicate if your package requires a signature. If there isn't any information in the email that indicates a signature is required, please check your UPS or USPS tracking page.

If no one is available to sign at the time of delivery, the package may be redelivered to the ship-to address on the following business day or returned to a UPS or USPS access point. The number of delivery attempts may vary.

UPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

USPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

Undeliverable and Returned Packages

If you are unavailable during the time that UPS or USPS attempts to deliver your goods, a new delivery attempt will be made the following day. You can also contact UPS or USPS directly and schedule a specific collection time or even change the address.

If UPS is unable to deliver the package after a second delivery attempt and/or if the package is not collected from a UPS Access Point or USPS office within 7 days and is returned to sender, United Nude is not responsible for the re-shipping fees and/or return to sender fees. The customer is responsible for the fees associated with re-shipping the merchandise and/or failed delivery costs.

Lost or stolen packages

United Nude is not responsible for lost or stolen packages. Please contact us here if you think your package has been lost or stolen. We will file a UPS or USPS investigation on your behalf. Please note we are unable to further advise until the full investigation is complete.

If there is a delivery confirmation for a package but the customer did not receive it, the customer must contact us to file a claim within 60 days of the package's dispatch date.

We will gladly accept returns items within 30 days of delivery. Items must be unwashed, unworn, and undamaged, with all original tags/accessories attached to qualify for returns. All returns must be approved through the Returns Center to qualify for refunds. Once approved, you’ll receive instructions on how to return your order.

RETURN OPTIONS

Exchange your item(s) for another size or style with a free return label.

We're happy to offer one free exchange on all US + CAN orders so you can find your perfect fit. Final sale items are eligible for exchanges, too! Visit our Returns Center to get started.

Your new exchange order will be created once your Returns Request (RMA#) has been approved. The items in your exchange order will be reserved for 7 business days. Note: Exchange items are subject to availability, and we will notify you by email if your exchange item is no longer available by the time we receive your return package. Once we receive your return item, your exchange order will be pushed to ship with standard delivery. If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.

Any price difference between the original item(s) and the new item(s) will be invoiced to you or refunded to your original form of payment. If you are exchanging goods for item(s) of lesser price, you will receive an email when a refund of the difference is issued. Refunds will be issued back to your original form of payment. Refund times will vary by your merchant and the transaction may take up to 10 business days to appear on your account.

Exceptions: Nail polishes, e-Gift Cards, and items that are worn, washed, damaged, or missing original tags/accessories will not be approved for an exchange.

FAQ

WHEN WILL I RECEIVE MY EXCHANGE ORDER?

After your return has been processed, your exchange order will be pushed to ship within 1-3 business days.

CAN I EXCHANGE MY ORDER MORE THAN ONCE?

We offer one complimentary exchange per order on eligible items. If you need to exchange an order a second time, visit our Returns Center to set up a return for a refund so you can place a new order on our website for that new size or style.

I DON'T SEE THAT ITEM I WANT TO EXCHANGE TO IN THE RETURNS CENTER.

If you would like to exchange your item for a size/color that is unavailable at this time, you can request a refund to your original payment method – or a refund to store credit to purchase the item when it is available again. Sign up for back-in-stock notifications for the item of your choice by visiting the product page and selecting your size/color. We'll let you know as soon as it's back in stock.

If something you would like to exchange your item for does not appear as an option in the Returns Center, visit our website to see what's in stock. Click through the returns process and describe the exchange item of your choice in the Additional Comments box provided.

Store Credit. Return your item(s) for a full refund to store credit and a free return label.

Return your item(s) for a full refund to store credit and a free return label. Final Sale items are eligible for refunds to store credit, too! Store credit is valid on any purchase on www.unitednude.com and never expires.

Exceptions: Nail polishes, e-Gift Cards, and items that are worn, washed, damaged, or missing original tags/accessories will not be approved for store credit.

Return your item(s) for a full refund back to your original payment method.

You may purchase your own shipping label or we can provide you with our own pre-addressed return label. Return shipping fees* will be deducted from your total refund amount.

Refunds will be issued back to your original form of payment. Refund times will vary by your merchant and the transaction may take up to 10 business days to appear on your account.

*Return shipping fees are determined by the courier rates displayed, and they are subject to change without notice. The cost of return shipping will be deducted from your refund, and you'll only be charged if the label is processed.

Exceptions: Final Sale items, nail polishes, e-Gift Cards, and items that are worn, washed, damaged, or missing original tags/accessories cannot be returned for a refund to your original payment method.

RETURNS POLICY

Returned items must be in good, unworn condition, and in their original packaging with all printed materials, parts, and accessories. This includes dust bags, heel tips, and product pamphlets.

Shoes may be tried on indoors for short periods of time for fitting.

Items displaying normal wear & tear or damage caused by improper use or accidents may not be returned.

It is your responsibility to properly pack, ship, and (if shipping with your own label) insure the contents of all return packages using a trackable shipping service (like UPS or USPS). You can reuse the packaging material we sent your order in or repack your return in another box.

Any loss in value or damage caused to the return merchandise may result in our inability to process your return. This includes damages from wear, poor repacking, and courier/postal labels stuck directly to the original shoe/merchandise box for shipment.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights. See United Nude's Terms & Conditions for full details.

Original shipping charges, customs, duties, and fees are non-refundable.

FAQ

WHEN WILL I RECEIVE MY REFUND?

Once we have received your returned item(s), our team will inspect and process your return. Returns are normally processed within 1-3 business days of arrival. Once approved, you will receive a confirmation email. You can expect the refund to reach your account within 5-10 business days. Please note that the time it takes for the refund amount to appear will vary between financial institutions. If you have yet to receive the credit after 10 business days, please let us know so we can further investigate.

ORDER ERRORS & FAULTY GOODS

If the order you received does not match the order you placed, you will be eligible for a replacement order or full reimbursement back to your original form of payment. To ensure full reimbursement, you must report to us within 3 business days of receiving your order.

We provide a 6-month warranty on all of our products against faulty goods: this includes manufacturing faults and design flaws. If there is a problem with your goods, please contact us here.

No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the cleaning/care instructions.

I NEED TO RETURN AN ITEM BUT DO NOT HAVE MY RECEIPT, WHAT SHOULD I DO?

Our customer service team is only able to locate orders placed online via our website. However, if you purchased goods at one of our stores, you will need the original proof of purchase.

FINAL SALE ITEMS

Gift cards and nail polishes are final sale.

Items that are marked as Final Sale are eligible for exchanges and refunds to store credit. Final Sale items are not eligible for refunds back to your original payment method. Please view the product page for the details on an item's return eligibility. Final Sale items that are sent to our returns department without a return authorization via our Returns Center may be sent back to the customer. Final Sale is country-specific. For any questions, please contact us here.

Sample sale purchases: All sales are final. No exchanges or refunds. Items are sold as-is.

BOGO (BUY ONE, GET ONE) ITEMS 

If you wish to return item(s) from a BOGO order: Your refund amount for each item will be adjusted accordingly, depending on the full price of each item and the discount received.

If you are returning all of your the qualifying items in your BOGO order, you'll receive a full refund for what you paid.

If you are keeping one or more qualifying items in your BOGO order and returning the rest, the discount and any applicable taxes will be applied accordingly across all of the items in your order, and you'll be refunded the individual pro-rated value of the item(s) returned. 

If you wish to exchange item(s) from a BOGO order: Eligible items from a BOGO deal can be individually returned or exchanged. The value will be based on the original purchase price adjusted by its prorated discount and applicable taxes. Any price difference between the original item(s) and the new item(s) will be invoiced to you or refunded to your original form of payment.

GIFTS WITH PURCHASE

If you wish to return an order that qualified for a gift with purchase, return the gift with your order to ensure a full refund. If you decide to keep the gift, the price of the gift will be deducted from your total refund amount.