WOMENS SHOES

MENS SHOES

The measurements above are provided as a general guide. Fitting may vary slightly between different styles.

To measure your feet, stand on a level floor with the back of your heels against a straight edge or wall. Measure your foot length by placing a ruler flat on the floor, straight alongside the inside of your foot, from your heel to your toes. View Full Size Guide.

We aim to process within 1-2 business days of purchase. Orders placed on Friday after 12PM PST and over the weekend will begin processing on the following Monday. 

Orders should be received within 4-8 business days (excluding weekends or holidays); unfortunately, we are unable to guarantee this during peak shopping seasons and industry supply chain disruptions. 

Delivery days exclude Saturday, Sunday, and Holidays. Delivery times are estimates only

If you have not received your goods within 10 days of purchase, please contact us and we can investigate further for you. 

We ship with UPS or USPS. Once your order has been dispatched from our facilities, you will receive an email notification along with the tracking link you can use to track your package.

Delivery to certain regions like Alaska, Hawaii, Puerto Rico, and Canada may take up to two weeks to deliver based on factors outside of our control.

We do not ship to PO Boxes.

Shipping fees are non-refundable once shipped. Orders cannot be edited once shipped.

We can only deliver to the address provided at the checkout. If an error has been made, please contact us here. Please note that we cannot guarantee that we will be able to change the shipping address. Once the item has left our warehouse, customers will need to speak with UPS or USPS directly. 

Pre-ordered items will ship once the product is in stock. Estimated shipping dates can be found on the product page. 

Signature Required

For orders of high value, multiple items, limited edition goods, and accessories, a signature will be required to ensure delivery.

For shipments to apartment units and freight forwarding addresses, a signature will be required to ensure delivery. 

You will be emailed tracking information that will indicate if your package requires a signature. If there isn't any information in the email that indicates a signature is required, please check your UPS or USPS tracking page. 

If no one is available to sign at the time of delivery, the package may be redelivered to the ship-to address on the following business day or returned to a UPS or USPS access point. The number of delivery attempts may vary. 

UPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

USPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

Undeliverable and Returned Packages

If you are unavailable during the time that UPS or USPS attempt to deliver your goods, a new delivery attempt will be made the following day. You can also contact UPS or USPS directly and schedule a specific collection time or even change the address. 

If UPS is unable to deliver the package after a second delivery attempt and/or if the package is not collected from a UPS Access Point or USPS office within 7 days and is returned to sender, United Nude is not responsible for the re-shipping fees and/or return to sender fees. The customer is responsible for the fees associated with re-shipping the merchandise and/or failed delivery costs.

Lost or stolen packages

United Nude is not responsible for lost or stolen packages. Please contact us here if you think your package has been lost or stolen. We will file a UPS or USPS investigation on your behalf. Please note we are unable to further advise until the full investigation is complete. 

If there is a delivery confirmation for a package but the customer did not receive it, the customer must contact us to file a claim within 60 days of the package's dispatch date.

International deliveries

If you are ordering outside the US, you may be charged additional handling fees. These fees can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. For all international shipments, import taxes, customs duties, and/or handling fees are calculated according to the destination country. The customer is responsible for paying any additional fees that may apply after a purchase is completed on unitednude.com. As we are unable to predict which of these fees, if any, will be applied to international shipments, please contact your local customs/ tax office for further information or visit your country’s tax authorities' website for more information.   

If you need to make changes or update an existing open order, or if you have not received your goods within 10 days of purchase, please contact us.

We will gladly accept returns of unworn merchandise within 30 days of receiving your original order for the following resolutions:

Exchange your item(s) and receive a free return label. 

Select an exchange item and ship your return for free.

Your new exchange order will be created once your Returns Request (RMA#) has been approved. The items in your exchange order will be reserved for 7 business days. Once we receive your return item, your exchange order will be pushed to ship. 

Final Sale items, excluding gift cards, are eligible for exchanges.

Exchange items are subject to availability, and we will notify you by email if your exchange item is no longer available by the time we receive your return package. You can choose another exchange item, or we can refund the full amount back to your original form of payment or store credit.

Free exchange order shipping is limited to standard delivery within the contiguous United States. If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.

Store Credit. Return your item(s) for a full refund to store credit and a free return label.

Store credit never expires and is valid on any purchase on unitednude.com. 

Final Sale items, excluding gift cards, are eligible for refunds to store credit.

Return your item(s) for a full refund back to your original payment method.

You may purchase your own shipping label or we can provide you with our own pre-addressed return label. Return shipping fees** will be deducted from your total refund amount. Final Sale items cannot be returned for a refund to your original payment method. 

**Return shipping fees are determined by the courier rates displayed, and they are subject to change without notice. The cost of return shipping will be deducted from your refund, and you'll only be charged if the label is processed.

If we haven't shipped your order yet, you can contact us to make changes or cancel your order for a full refund.

RETURNS POLICY

Returned items must be in good, unworn condition, and in their original packaging with all printed materials, parts, and accessories. This includes dust bags, heel tips, and product pamphlets.

Shoes may be tried on indoors for short periods of time for fitting.

Items displaying normal wear & tear or damage caused by improper use or accidents may not be returned.

It is your responsibility to properly pack, ship, and (if shipping with your own label) insure the contents of all return packages using a trackable shipping service (like UPS or USPS). You can reuse the packaging material we sent your order in or repack your return in another box.

Any loss in value or damage caused to the return merchandise may result in our inability to process your return. This includes damages from wear, poor repacking, and courier/postal labels stuck directly to the original shoe/merchandise box for shipment.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights. See Terms & Conditions for full details.

FAQ

WHEN WILL I RECEIVE MY REFUND?

Once we have received your returned item(s) you will be sent an email confirmation. As soon as your refund has been processed, you can expect the refund to reach your account within 5-10 business days.

ORDER ERRORS & FAULTY GOODS

If the order you received does not match the order you placed, you will be eligible for a replacement order or full reimbursement back to your original form of payment. To ensure full reimbursement, you must report to us within 3 business days of receiving your order.

We provide a 6-month warranty on all of our products against faulty goods: this includes manufacturing faults and design flaws. If there is a problem with your goods, please contact us here .

No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the cleaning/care instructions.

I NEED TO RETURN AN ITEM BUT DO NOT HAVE MY RECEIPT, WHAT SHOULD I DO?

Our customer service team is only able to locate orders placed online via our website. However, if you purchased goods at one of our stores, you will need the original proof of purchase.

FINAL SALE AND SAMPLE SALE ITEMS

Gift cards are final sale.

Items noted as Final Sale in the product description are nonrefundable. Final Sale items are returnable for exchanges or store credit only. Final Sale items that are sent to our returns department without a return authorization may be sent back to the customer. Final Sale is country-specific. for any questions, please contact us here.

Sample sale purchases: All sales are final. No exchanges or refunds. Items are sold as-is.

BUY ONE GET ONE (BOGO) PROMOTIONS

When purchasing items as part of a BOGO promotion, the promotional offer is automatically applied to the lower priced items, excluding limited edition, in sets of two. 

WOMENS SHOES

MENS SHOES

The measurements above are provided as a general guide. Fitting may vary slightly between different styles.

To measure your feet, stand on a level floor with the back of your heels against a straight edge or wall. Measure your foot length by placing a ruler flat on the floor, straight alongside the inside of your foot, from your heel to your toes. View Full Size Guide.

We aim to process within 1-2 business days of purchase. Orders placed on Friday after 12PM PST and over the weekend will begin processing on the following Monday. 

Orders should be received within 4-8 business days (excluding weekends or holidays); unfortunately, we are unable to guarantee this during peak shopping seasons and industry supply chain disruptions. 

Delivery days exclude Saturday, Sunday, and Holidays. Delivery times are estimates only

If you have not received your goods within 10 days of purchase, please contact us and we can investigate further for you. 

We ship with UPS or USPS. Once your order has been dispatched from our facilities, you will receive an email notification along with the tracking link you can use to track your package.

Delivery to certain regions like Alaska, Hawaii, Puerto Rico, and Canada may take up to two weeks to deliver based on factors outside of our control.

We do not ship to PO Boxes.

Shipping fees are non-refundable once shipped. Orders cannot be edited once shipped.

We can only deliver to the address provided at the checkout. If an error has been made, please contact us here. Please note that we cannot guarantee that we will be able to change the shipping address. Once the item has left our warehouse, customers will need to speak with UPS or USPS directly. 

Pre-ordered items will ship once the product is in stock. Estimated shipping dates can be found on the product page. 

Signature Required

For orders of high value, multiple items, limited edition goods, and accessories, a signature will be required to ensure delivery.

For shipments to apartment units and freight forwarding addresses, a signature will be required to ensure delivery. 

You will be emailed tracking information that will indicate if your package requires a signature. If there isn't any information in the email that indicates a signature is required, please check your UPS or USPS tracking page. 

If no one is available to sign at the time of delivery, the package may be redelivered to the ship-to address on the following business day or returned to a UPS or USPS access point. The number of delivery attempts may vary. 

UPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

USPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

Undeliverable and Returned Packages

If you are unavailable during the time that UPS or USPS attempt to deliver your goods, a new delivery attempt will be made the following day. You can also contact UPS or USPS directly and schedule a specific collection time or even change the address. 

If UPS is unable to deliver the package after a second delivery attempt and/or if the package is not collected from a UPS Access Point or USPS office within 7 days and is returned to sender, United Nude is not responsible for the re-shipping fees and/or return to sender fees. The customer is responsible for the fees associated with re-shipping the merchandise and/or failed delivery costs.

Lost or stolen packages

United Nude is not responsible for lost or stolen packages. Please contact us here if you think your package has been lost or stolen. We will file a UPS or USPS investigation on your behalf. Please note we are unable to further advise until the full investigation is complete. 

If there is a delivery confirmation for a package but the customer did not receive it, the customer must contact us to file a claim within 60 days of the package's dispatch date.

International deliveries

If you are ordering outside the US, you may be charged additional handling fees. These fees can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. For all international shipments, import taxes, customs duties, and/or handling fees are calculated according to the destination country. The customer is responsible for paying any additional fees that may apply after a purchase is completed on unitednude.com. As we are unable to predict which of these fees, if any, will be applied to international shipments, please contact your local customs/ tax office for further information or visit your country’s tax authorities' website for more information.   

If you need to make changes or update an existing open order, or if you have not received your goods within 10 days of purchase, please contact us.

We will gladly accept returns of unworn merchandise within 30 days of receiving your original order for the following resolutions:

Exchange your item(s) and receive a free return label. 

Select an exchange item and ship your return for free.

Your new exchange order will be created once your Returns Request (RMA#) has been approved. The items in your exchange order will be reserved for 7 business days. Once we receive your return item, your exchange order will be pushed to ship. 

Final Sale items, excluding gift cards, are eligible for exchanges.

Exchange items are subject to availability, and we will notify you by email if your exchange item is no longer available by the time we receive your return package. You can choose another exchange item, or we can refund the full amount back to your original form of payment or store credit.

Free exchange order shipping is limited to standard delivery within the contiguous United States. If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.

Store Credit. Return your item(s) for a full refund to store credit and a free return label.

Store credit never expires and is valid on any purchase on unitednude.com. 

Final Sale items, excluding gift cards, are eligible for refunds to store credit.

Return your item(s) for a full refund back to your original payment method.

You may purchase your own shipping label or we can provide you with our own pre-addressed return label. Return shipping fees** will be deducted from your total refund amount. Final Sale items cannot be returned for a refund to your original payment method. 

**Return shipping fees are determined by the courier rates displayed, and they are subject to change without notice. The cost of return shipping will be deducted from your refund, and you'll only be charged if the label is processed.

If we haven't shipped your order yet, you can contact us to make changes or cancel your order for a full refund.

RETURNS POLICY

Returned items must be in good, unworn condition, and in their original packaging with all printed materials, parts, and accessories. This includes dust bags, heel tips, and product pamphlets.

Shoes may be tried on indoors for short periods of time for fitting.

Items displaying normal wear & tear or damage caused by improper use or accidents may not be returned.

It is your responsibility to properly pack, ship, and (if shipping with your own label) insure the contents of all return packages using a trackable shipping service (like UPS or USPS). You can reuse the packaging material we sent your order in or repack your return in another box.

Any loss in value or damage caused to the return merchandise may result in our inability to process your return. This includes damages from wear, poor repacking, and courier/postal labels stuck directly to the original shoe/merchandise box for shipment.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights. See Terms & Conditions for full details.

FAQ

WHEN WILL I RECEIVE MY REFUND?

Once we have received your returned item(s) you will be sent an email confirmation. As soon as your refund has been processed, you can expect the refund to reach your account within 5-10 business days.

ORDER ERRORS & FAULTY GOODS

If the order you received does not match the order you placed, you will be eligible for a replacement order or full reimbursement back to your original form of payment. To ensure full reimbursement, you must report to us within 3 business days of receiving your order.

We provide a 6-month warranty on all of our products against faulty goods: this includes manufacturing faults and design flaws. If there is a problem with your goods, please contact us here .

No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the cleaning/care instructions.

I NEED TO RETURN AN ITEM BUT DO NOT HAVE MY RECEIPT, WHAT SHOULD I DO?

Our customer service team is only able to locate orders placed online via our website. However, if you purchased goods at one of our stores, you will need the original proof of purchase.

FINAL SALE AND SAMPLE SALE ITEMS

Gift cards are final sale.

Items noted as Final Sale in the product description are nonrefundable. Final Sale items are returnable for exchanges or store credit only. Final Sale items that are sent to our returns department without a return authorization may be sent back to the customer. Final Sale is country-specific. for any questions, please contact us here.

Sample sale purchases: All sales are final. No exchanges or refunds. Items are sold as-is.

BUY ONE GET ONE (BOGO) PROMOTIONS

When purchasing items as part of a BOGO promotion, the promotional offer is automatically applied to the lower priced items, excluding limited edition, in sets of two. 

WOMENS SHOES

MENS SHOES

The measurements above are provided as a general guide. Fitting may vary slightly between different styles.

To measure your feet, stand on a level floor with the back of your heels against a straight edge or wall. Measure your foot length by placing a ruler flat on the floor, straight alongside the inside of your foot, from your heel to your toes. View Full Size Guide.

We aim to process within 1-2 business days of purchase. Orders placed on Friday after 12PM PST and over the weekend will begin processing on the following Monday. 

Orders should be received within 4-8 business days (excluding weekends or holidays); unfortunately, we are unable to guarantee this during peak shopping seasons and industry supply chain disruptions. 

Delivery days exclude Saturday, Sunday, and Holidays. Delivery times are estimates only

If you have not received your goods within 10 days of purchase, please contact us and we can investigate further for you. 

We ship with UPS or USPS. Once your order has been dispatched from our facilities, you will receive an email notification along with the tracking link you can use to track your package.

Delivery to certain regions like Alaska, Hawaii, Puerto Rico, and Canada may take up to two weeks to deliver based on factors outside of our control.

We do not ship to PO Boxes.

Shipping fees are non-refundable once shipped. Orders cannot be edited once shipped.

We can only deliver to the address provided at the checkout. If an error has been made, please contact us here. Please note that we cannot guarantee that we will be able to change the shipping address. Once the item has left our warehouse, customers will need to speak with UPS or USPS directly. 

Pre-ordered items will ship once the product is in stock. Estimated shipping dates can be found on the product page. 

Signature Required

For orders of high value, multiple items, limited edition goods, and accessories, a signature will be required to ensure delivery.

For shipments to apartment units and freight forwarding addresses, a signature will be required to ensure delivery. 

You will be emailed tracking information that will indicate if your package requires a signature. If there isn't any information in the email that indicates a signature is required, please check your UPS or USPS tracking page. 

If no one is available to sign at the time of delivery, the package may be redelivered to the ship-to address on the following business day or returned to a UPS or USPS access point. The number of delivery attempts may vary. 

UPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

USPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

Undeliverable and Returned Packages

If you are unavailable during the time that UPS or USPS attempt to deliver your goods, a new delivery attempt will be made the following day. You can also contact UPS or USPS directly and schedule a specific collection time or even change the address. 

If UPS is unable to deliver the package after a second delivery attempt and/or if the package is not collected from a UPS Access Point or USPS office within 7 days and is returned to sender, United Nude is not responsible for the re-shipping fees and/or return to sender fees. The customer is responsible for the fees associated with re-shipping the merchandise and/or failed delivery costs.

Lost or stolen packages

United Nude is not responsible for lost or stolen packages. Please contact us here if you think your package has been lost or stolen. We will file a UPS or USPS investigation on your behalf. Please note we are unable to further advise until the full investigation is complete. 

If there is a delivery confirmation for a package but the customer did not receive it, the customer must contact us to file a claim within 60 days of the package's dispatch date.

International deliveries

If you are ordering outside the US, you may be charged additional handling fees. These fees can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. For all international shipments, import taxes, customs duties, and/or handling fees are calculated according to the destination country. The customer is responsible for paying any additional fees that may apply after a purchase is completed on unitednude.com. As we are unable to predict which of these fees, if any, will be applied to international shipments, please contact your local customs/ tax office for further information or visit your country’s tax authorities' website for more information.   

If you need to make changes or update an existing open order, or if you have not received your goods within 10 days of purchase, please contact us.

We will gladly accept returns of unworn merchandise within 30 days of receiving your original order for the following resolutions:

Exchange your item(s) and receive a free return label. 

Select an exchange item and ship your return for free.

Your new exchange order will be created once your Returns Request (RMA#) has been approved. The items in your exchange order will be reserved for 7 business days. Once we receive your return item, your exchange order will be pushed to ship. 

Final Sale items, excluding gift cards, are eligible for exchanges.

Exchange items are subject to availability, and we will notify you by email if your exchange item is no longer available by the time we receive your return package. You can choose another exchange item, or we can refund the full amount back to your original form of payment or store credit.

Free exchange order shipping is limited to standard delivery within the contiguous United States. If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.

Store Credit. Return your item(s) for a full refund to store credit and a free return label.

Store credit never expires and is valid on any purchase on unitednude.com. 

Final Sale items, excluding gift cards, are eligible for refunds to store credit.

Return your item(s) for a full refund back to your original payment method.

You may purchase your own shipping label or we can provide you with our own pre-addressed return label. Return shipping fees** will be deducted from your total refund amount. Final Sale items cannot be returned for a refund to your original payment method. 

**Return shipping fees are determined by the courier rates displayed, and they are subject to change without notice. The cost of return shipping will be deducted from your refund, and you'll only be charged if the label is processed.

If we haven't shipped your order yet, you can contact us to make changes or cancel your order for a full refund.

RETURNS POLICY

Returned items must be in good, unworn condition, and in their original packaging with all printed materials, parts, and accessories. This includes dust bags, heel tips, and product pamphlets.

Shoes may be tried on indoors for short periods of time for fitting.

Items displaying normal wear & tear or damage caused by improper use or accidents may not be returned.

It is your responsibility to properly pack, ship, and (if shipping with your own label) insure the contents of all return packages using a trackable shipping service (like UPS or USPS). You can reuse the packaging material we sent your order in or repack your return in another box.

Any loss in value or damage caused to the return merchandise may result in our inability to process your return. This includes damages from wear, poor repacking, and courier/postal labels stuck directly to the original shoe/merchandise box for shipment.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights. See Terms & Conditions for full details.

FAQ

WHEN WILL I RECEIVE MY REFUND?

Once we have received your returned item(s) you will be sent an email confirmation. As soon as your refund has been processed, you can expect the refund to reach your account within 5-10 business days.

ORDER ERRORS & FAULTY GOODS

If the order you received does not match the order you placed, you will be eligible for a replacement order or full reimbursement back to your original form of payment. To ensure full reimbursement, you must report to us within 3 business days of receiving your order.

We provide a 6-month warranty on all of our products against faulty goods: this includes manufacturing faults and design flaws. If there is a problem with your goods, please contact us here .

No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the cleaning/care instructions.

I NEED TO RETURN AN ITEM BUT DO NOT HAVE MY RECEIPT, WHAT SHOULD I DO?

Our customer service team is only able to locate orders placed online via our website. However, if you purchased goods at one of our stores, you will need the original proof of purchase.

FINAL SALE AND SAMPLE SALE ITEMS

Gift cards are final sale.

Items noted as Final Sale in the product description are nonrefundable. Final Sale items are returnable for exchanges or store credit only. Final Sale items that are sent to our returns department without a return authorization may be sent back to the customer. Final Sale is country-specific. for any questions, please contact us here.

Sample sale purchases: All sales are final. No exchanges or refunds. Items are sold as-is.

BUY ONE GET ONE (BOGO) PROMOTIONS

When purchasing items as part of a BOGO promotion, the promotional offer is automatically applied to the lower priced items, excluding limited edition, in sets of two. 

WOMENS SHOES

MENS SHOES

The measurements above are provided as a general guide. Fitting may vary slightly between different styles.

To measure your feet, stand on a level floor with the back of your heels against a straight edge or wall. Measure your foot length by placing a ruler flat on the floor, straight alongside the inside of your foot, from your heel to your toes. View Full Size Guide.

We aim to process within 1-2 business days of purchase. Orders placed on Friday after 12PM PST and over the weekend will begin processing on the following Monday. 

Orders should be received within 4-8 business days (excluding weekends or holidays); unfortunately, we are unable to guarantee this during peak shopping seasons and industry supply chain disruptions. 

Delivery days exclude Saturday, Sunday, and Holidays. Delivery times are estimates only

If you have not received your goods within 10 days of purchase, please contact us and we can investigate further for you. 

We ship with UPS or USPS. Once your order has been dispatched from our facilities, you will receive an email notification along with the tracking link you can use to track your package.

Delivery to certain regions like Alaska, Hawaii, Puerto Rico, and Canada may take up to two weeks to deliver based on factors outside of our control.

We do not ship to PO Boxes.

Shipping fees are non-refundable once shipped. Orders cannot be edited once shipped.

We can only deliver to the address provided at the checkout. If an error has been made, please contact us here. Please note that we cannot guarantee that we will be able to change the shipping address. Once the item has left our warehouse, customers will need to speak with UPS or USPS directly. 

Pre-ordered items will ship once the product is in stock. Estimated shipping dates can be found on the product page. 

Signature Required

For orders of high value, multiple items, limited edition goods, and accessories, a signature will be required to ensure delivery.

For shipments to apartment units and freight forwarding addresses, a signature will be required to ensure delivery. 

You will be emailed tracking information that will indicate if your package requires a signature. If there isn't any information in the email that indicates a signature is required, please check your UPS or USPS tracking page. 

If no one is available to sign at the time of delivery, the package may be redelivered to the ship-to address on the following business day or returned to a UPS or USPS access point. The number of delivery attempts may vary. 

UPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

USPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

Undeliverable and Returned Packages

If you are unavailable during the time that UPS or USPS attempt to deliver your goods, a new delivery attempt will be made the following day. You can also contact UPS or USPS directly and schedule a specific collection time or even change the address. 

If UPS is unable to deliver the package after a second delivery attempt and/or if the package is not collected from a UPS Access Point or USPS office within 7 days and is returned to sender, United Nude is not responsible for the re-shipping fees and/or return to sender fees. The customer is responsible for the fees associated with re-shipping the merchandise and/or failed delivery costs.

Lost or stolen packages

United Nude is not responsible for lost or stolen packages. Please contact us here if you think your package has been lost or stolen. We will file a UPS or USPS investigation on your behalf. Please note we are unable to further advise until the full investigation is complete. 

If there is a delivery confirmation for a package but the customer did not receive it, the customer must contact us to file a claim within 60 days of the package's dispatch date.

International deliveries

If you are ordering outside the US, you may be charged additional handling fees. These fees can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. For all international shipments, import taxes, customs duties, and/or handling fees are calculated according to the destination country. The customer is responsible for paying any additional fees that may apply after a purchase is completed on unitednude.com. As we are unable to predict which of these fees, if any, will be applied to international shipments, please contact your local customs/ tax office for further information or visit your country’s tax authorities' website for more information.   

If you need to make changes or update an existing open order, or if you have not received your goods within 10 days of purchase, please contact us.

We will gladly accept returns of unworn merchandise within 30 days of receiving your original order for the following resolutions:

Exchange your item(s) and receive a free return label. 

Select an exchange item and ship your return for free.

Your new exchange order will be created once your Returns Request (RMA#) has been approved. The items in your exchange order will be reserved for 7 business days. Once we receive your return item, your exchange order will be pushed to ship. 

Final Sale items, excluding gift cards, are eligible for exchanges.

Exchange items are subject to availability, and we will notify you by email if your exchange item is no longer available by the time we receive your return package. You can choose another exchange item, or we can refund the full amount back to your original form of payment or store credit.

Free exchange order shipping is limited to standard delivery within the contiguous United States. If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.

Store Credit. Return your item(s) for a full refund to store credit and a free return label.

Store credit never expires and is valid on any purchase on unitednude.com. 

Final Sale items, excluding gift cards, are eligible for refunds to store credit.

Return your item(s) for a full refund back to your original payment method.

You may purchase your own shipping label or we can provide you with our own pre-addressed return label. Return shipping fees** will be deducted from your total refund amount. Final Sale items cannot be returned for a refund to your original payment method. 

**Return shipping fees are determined by the courier rates displayed, and they are subject to change without notice. The cost of return shipping will be deducted from your refund, and you'll only be charged if the label is processed.

If we haven't shipped your order yet, you can contact us to make changes or cancel your order for a full refund.

RETURNS POLICY

Returned items must be in good, unworn condition, and in their original packaging with all printed materials, parts, and accessories. This includes dust bags, heel tips, and product pamphlets.

Shoes may be tried on indoors for short periods of time for fitting.

Items displaying normal wear & tear or damage caused by improper use or accidents may not be returned.

It is your responsibility to properly pack, ship, and (if shipping with your own label) insure the contents of all return packages using a trackable shipping service (like UPS or USPS). You can reuse the packaging material we sent your order in or repack your return in another box.

Any loss in value or damage caused to the return merchandise may result in our inability to process your return. This includes damages from wear, poor repacking, and courier/postal labels stuck directly to the original shoe/merchandise box for shipment.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights. See Terms & Conditions for full details.

FAQ

WHEN WILL I RECEIVE MY REFUND?

Once we have received your returned item(s) you will be sent an email confirmation. As soon as your refund has been processed, you can expect the refund to reach your account within 5-10 business days.

ORDER ERRORS & FAULTY GOODS

If the order you received does not match the order you placed, you will be eligible for a replacement order or full reimbursement back to your original form of payment. To ensure full reimbursement, you must report to us within 3 business days of receiving your order.

We provide a 6-month warranty on all of our products against faulty goods: this includes manufacturing faults and design flaws. If there is a problem with your goods, please contact us here .

No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the cleaning/care instructions.

I NEED TO RETURN AN ITEM BUT DO NOT HAVE MY RECEIPT, WHAT SHOULD I DO?

Our customer service team is only able to locate orders placed online via our website. However, if you purchased goods at one of our stores, you will need the original proof of purchase.

FINAL SALE AND SAMPLE SALE ITEMS

Gift cards are final sale.

Items noted as Final Sale in the product description are nonrefundable. Final Sale items are returnable for exchanges or store credit only. Final Sale items that are sent to our returns department without a return authorization may be sent back to the customer. Final Sale is country-specific. for any questions, please contact us here.

Sample sale purchases: All sales are final. No exchanges or refunds. Items are sold as-is.

BUY ONE GET ONE (BOGO) PROMOTIONS

When purchasing items as part of a BOGO promotion, the promotional offer is automatically applied to the lower priced items, excluding limited edition, in sets of two.