International deliveries: Canada

Orders shipping to Canada require customs clearance, and the shipment may be subject to duty and import taxes. 

Customers are responsible for paying duty and import taxes that may apply after a purchase is completed on unitednude.com. Tax and duties are calculated on the declared value of the shipment (or the total price of the products purchased and shipping costs). 

Import duties and taxes are nonrefundable as they are collected by the country's customs authorities. 

Returning goods internationally: Under certain conditions, the Canada Border Services Agency (CBSA) will refund or adjust the following duties and taxes on non-commercial (casual) goods imported into Canada. Visit Canada Border Services Agency's Applying for a refund of duty and taxes to learn more. 

Duties: Duties are charged when the value of the shipment exceeds Canada's duty free threshold of 20 CAD.

Import duties are charged for the following product categories at the rates set by Canada's customs authorities: 

• Accessories - 0%
• Health & Beauty - 18%
• Fashion - 18%
• Watches - 0%
• Jewelry - 8%

*Please note that this information is liable to change at any time.

Taxes: Canada's tax free threshold is 20 CAD. The taxation for a particular country depends on the local GST/VAT, as well as the item category and its declared value. 

Canada calculates using the CIF method, which means the import duty and taxes are calculated based on the value of the imported goods as well as shipping costs.

Click here to use Canada Border Services Agency's tool to estimate duty and taxes: Estimate duty and taxes

While these charges can't be avoided altogether, you can avoid paying high brokerage fees by self-clearing your parcels. Visit the Canada Border Services Agency to find your nearest location here. 

Undeliverable and Returned Packages

If you are unavailable during the time that UPS or USPS attempts to deliver your goods, a new delivery attempt will be made the following day. You can also contact UPS or USPS directly and schedule a specific collection time or even change the address.

If UPS is unable to deliver the package after a second delivery attempt and/or if the package is not collected from a UPS Access Point or USPS office within 7 days and is returned to sender, United Nude is not responsible for the re-shipping fees and/or return to sender fees. The customer is responsible for the fees associated with re-shipping the merchandise and/or failed delivery costs. 

Refused deliveries are automatically returned to the sender by the shipping company. Any charges incurred as a result of refused deliveries will be deducted from the total refund amount in order to cover the costs of having the shoes transported back to us.