Returns & Exchanges

All returns must be authorized to be returned.

To obtain a Return Authorization Number (RMA#), visit our Returns Center below:

SUBMIT A RETURN


We will gladly accept returns of unworn merchandise within 30 days of receiving your original order for the following resolutions:


Exchange your item(s) and receive a free return label. 

Select an exchange item and ship your return for free.

Your new exchange order will be created once your Returns Request (RMA#) has been approved. The items in your exchange order will be reserved for 7 business days. Once we receive your return item, your exchange order will be pushed to ship. 

Final Sale items, excluding gift cards, are eligible for exchanges.

Exchange items are subject to availability, and we will notify you by email if your exchange item is no longer available by the time we receive your return package. You can choose another exchange item, or we can refund the full amount back to your original form of payment or store credit.

Free exchange order shipping is limited to standard delivery within the contiguous United States. If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.


Store Credit. Return your item(s) for a full refund to store credit and a free return label.

Store credit never expires and is valid on any purchase on unitednude.com. 

Final Sale items, excluding gift cards, are eligible for refunds to store credit.

 

Return your item(s) for a full refund back to your original payment method.

You may purchase your own shipping label or we can provide you with our own pre-addressed return label. Return shipping fees** will be deducted from your total refund amount. Final Sale items cannot be returned for a refund to your original payment method. 

**Return shipping fees are determined by the courier rates displayed, and they are subject to change without notice. The cost of return shipping will be deducted from your refund, and you'll only be charged if the label is processed.

If we haven't shipped your order yet, you can contact us to make changes or cancel your order for a full refund.


RETURNS POLICY

Returned items must be in good, unworn condition, and in their original packaging with all printed materials, parts, and accessories. This includes dust bags, heel tips, and product pamphlets.

Shoes may be tried on indoors for short periods of time for fitting.

Items displaying normal wear & tear or damage caused by improper use or accidents may not be returned.

It is your responsibility to properly pack, ship, and (if shipping with your own label) insure the contents of all return packages using a trackable shipping service (like UPS or USPS). You can reuse the packaging material we sent your order in or repack your return in another box.

Any loss in value or damage caused to the return merchandise may result in our inability to process your return. This includes damages from wear, poor repacking, and courier/postal labels stuck directly to the original shoe/merchandise box for shipment.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights. See Terms & Conditions for full details.


FAQ

WHEN WILL I RECEIVE MY REFUND?

Once we have received your returned item(s) you will be sent an email confirmation. As soon as your refund has been processed, you can expect the refund to reach your account within 5-10 business days.

ORDER ERRORS & FAULTY GOODS

If the order you received does not match the order you placed, you will be eligible for a replacement order or full reimbursement back to your original form of payment. To ensure full reimbursement, you must report to us within 3 business days of receiving your order.

We provide a 6-month warranty on all of our products against faulty goods: this includes manufacturing faults and design flaws. If there is a problem with your goods, please contact us here .

No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the cleaning/care instructions.

I NEED TO RETURN AN ITEM BUT DO NOT HAVE MY RECEIPT, WHAT SHOULD I DO?

Our customer service team is only able to locate orders placed online via our website. However, if you purchased goods at one of our stores, you will need the original proof of purchase.

FINAL SALE AND SAMPLE SALE ITEMS

Gift cards are final sale.

Items noted as Final Sale in the product description are nonrefundable. Final Sale items are returnable for exchanges or store credit only. Final Sale items that are sent to our returns department without a return authorization may be sent back to the customer. Final Sale is country-specific. for any questions, please contact us here.

Sample sale purchases: All sales are final. No exchanges or refunds. Items are sold as-is.

BUY ONE GET ONE (BOGO) PROMOTIONS

When purchasing items as part of a BOGO promotion, the promotional offer is automatically applied to the lower priced items, excluding limited edition, in sets of two. 

CONTACT US

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