Returns & Exchanges
We will gladly accept returns items within 30 days of delivery. Items must be unwashed, unworn, and undamaged, with all original tags/accessories attached to qualify for returns. All returns must be approved through the Returns Center to qualify for refunds. Once approved, you’ll receive instructions on how to return your order.
RETURN OPTIONS
1. Exchange your item(s) for another size or style with a free return label.
We're happy to offer one free exchange on eligible orders so you can find your perfect fit. Visit our Returns Center to get started.
Your new exchange order will be created once your Returns Request (RMA#) has been approved. The items in your exchange order will be reserved for 7 business days. Note: Exchange items are subject to availability, and we will notify you by email if your exchange item is no longer available by the time we receive your return package. Once we receive your return item, your exchange order will be pushed to ship with standard delivery. If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.
Any price difference between the original item(s) and the new item(s) will be invoiced to you or refunded to your original form of payment. If you are exchanging goods for item(s) of lesser price, you will receive an email when a refund of the difference is issued. Refunds will be issued back to your original form of payment. Refund times will vary by your merchant and the transaction may take up to 10 business days to appear on your account.
Exceptions: Nail polishes, e-Gift Cards, and items that are worn, washed, damaged, or missing original tags/accessories will not be approved for an exchange.
EXCHANGES – FAQ
WHEN WILL I RECEIVE MY EXCHANGE ORDER?
After your return has been processed, your exchange order will be pushed to ship within 1-3 business days.
CAN I EXCHANGE MY ORDER MORE THAN ONCE?
We offer one complimentary exchange per order on eligible items. If you need to exchange an order a second time, visit our Returns Center to set up a return for a refund so you can place a new order on our website for that new size or style.
I DON'T SEE THAT ITEM I WANT TO EXCHANGE TO IN THE RETURNS CENTER.
If you would like to exchange your item for a size/color that is unavailable at this time, you can request a refund to your original payment method – or a refund to store credit to purchase the item when it is available again. Sign up for back-in-stock notifications for the item of your choice by visiting the product page and selecting your size/color. We'll let you know as soon as it's back in stock.
If something you would like to exchange your item for does not appear as an option in the Returns Center, visit our website to see what's in stock. Click through the returns process and describe the exchange item of your choice in the Additional Comments box provided.
2. Store Credit. Return your item(s) for a full refund to store credit and a free return label.
Return your item(s) for a full refund to store credit and a free return label. Store credit is valid on any purchase on www.unitednude.com and never expires.
Exceptions: Nail polishes, e-Gift Cards, and items that are worn, washed, damaged, or missing original tags/accessories will not be approved for store credit.
3. Return your item(s) for a full refund back to your original payment method.
You may purchase your own shipping label or we can provide you with our own pre-addressed return label. Return shipping fees* will be deducted from your total refund amount.
Refunds will be issued back to your original form of payment. Refund times will vary by your merchant and the transaction may take up to 10 business days to appear on your account.
*Return shipping fees are determined by the courier rates displayed and your shipping location, and they are subject to change without notice. The cost of return shipping will be deducted from your refund, and you'll only be charged if the label is processed.
Exceptions: Final Sale items, nail polishes, e-Gift Cards, and items that are worn, washed, damaged, or missing original tags/accessories cannot be returned for a refund to your original payment method.
RETURNS POLICY
Returned items must be in good, unworn condition, and in their original packaging with all printed materials, parts, and accessories. This includes dust bags, heel tips, and product pamphlets.
Shoes may be tried on indoors for short periods of time for fitting.
Items displaying normal wear & tear or damage caused by improper use or accidents may not be returned.
It is your responsibility to properly pack, ship, and (if shipping with your own label) insure the contents of all return packages using a trackable shipping service (like UPS or USPS). You can reuse the packaging material we sent your order in or repack your return in another box.
Any loss in value or damage caused to the return merchandise may result in our inability to process your return. This includes damages from wear, poor repacking, and courier/postal labels stuck directly to the original shoe/merchandise box for shipment.
We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights. See United Nude's Terms & Conditions for full details.
Original shipping charges, customs, duties, and fees are non-refundable.
Return requests will expire if there are no shipping updates within 28 days of its approval. Please note that prepaid return labels will also be voided. If you still need to make a return, please submit a new request.
Some of the options in the "Return Reasons" menu may require images. If a request is missing valid images for specific return reasons, it will not be accepted. However, you can submit the request again with the necessary images for it to be approved.
FINAL SALE ITEMS
Items that are marked as Final Sale are eligible for exchanges and refunds to store credit. Final Sale items are not eligible for refunds back to your original payment method. Final Sale items are not eligible for free return labels. Please view the product page for the details on an item's return eligibility. Final Sale items that are sent to our returns department without a return authorization via our Returns Center may be sent back to the customer. Final Sale is country-specific. For any questions, please contact us here.
Nail polishes and gift cards sales are final and cannot be refunded or exchanged.
Sample sale purchases: All sales are final. No exchanges or refunds. Items are sold as-is.
FAQ
WHEN WILL I RECEIVE MY REFUND?
Once we have received your returned item(s), our team will inspect and process your return. Returns are normally processed within 1-3 business days of arrival. Once approved, you will receive a confirmation email. You can expect the refund to reach your account within 5-10 business days. Please note that the time it takes for the refund amount to appear will vary between financial institutions. If you have yet to receive the credit after 10 business days, please let us know so we can further investigate.
ORDER ERRORS & FAULTY GOODS
If the order you received does not match the order you placed, you will be eligible for a replacement order or full reimbursement back to your original form of payment. To ensure full reimbursement, you must report to us within 3 business days of receiving your order.
We provide a 6-month warranty on all of our products against faulty goods: this includes manufacturing faults and design flaws. If you believe that you have received defective or damaged goods, please contact us here.
No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the cleaning/care instructions.
I NEED TO RETURN AN ITEM BUT DO NOT HAVE MY RECEIPT, WHAT SHOULD I DO?
Our customer service team is only able to locate orders placed online via our website. However, if you purchased goods at one of our stores, you will need the original proof of purchase.
BOGO (BUY ONE, GET ONE) ITEMS
If you wish to return item(s) from a BOGO order: Your refund amount for each item will be adjusted accordingly, depending on the full price of each item and the discount received.
If you are returning all of your the qualifying items in your BOGO order, you'll receive a full refund for what you paid.
If you are keeping one or more qualifying items in your BOGO order and returning the rest, the discount and any applicable taxes will be applied accordingly across all of the items in your order, and you'll be refunded the individual pro-rated value of the item(s) returned.
If you wish to exchange item(s) from a BOGO order: Eligible items from a BOGO deal can be individually returned or exchanged. The value will be based on the original purchase price adjusted by its prorated discount and applicable taxes. Any price difference between the original item(s) and the new item(s) will be invoiced to you or refunded to your original form of payment.
GIFTS WITH PURCHASE
If you wish to return an order that qualified for a gift with purchase, return the gift with your order to ensure a full refund. If you decide to keep the gift, the price of the gift will be deducted from your total refund amount. If you are requesting an exchange, there is no need to send back free gifts with purchase.
CUSTOM AND/OR MADE-TO-ORDER PRODUCTS
All sales are final for personalized and/or made-to-order items, and no exchanges or refunds will be granted after your item has been delivered.
Personalized and/or made-to-order products are items that are tailored to your specific requirements. Upon placing your order, the manufacturing process for your item will begin. Once production has begun, your custom order is non-returnable and non-refundable, and cannot be altered or cancelled under any circumstances.
FAULTY GOODS
Personalized and/or made-to-order products are subject to a 3-month warranty: this includes manufacturing faults. Damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the cleaning/care instructions for personalized and/or made-to-order items are not covered under warranty. Specific details can be found on the relevant product page.