Returns & Exchanges

We will gladly accept unworn merchandise within 30 days of receiving your original order. All returns must be authorized to be returned. To obtain a Return Authorization Number (RMA#), visit our Returns Center:

SUBMIT A RETURN

RETURNS POLICY

If we haven't shipped your order yet, you can cancel your order for a full refund. 

We will gladly accept returns of unworn merchandise within 30 days of receiving your original order for the following resolutions:

- A refund back to your original form of payment. Effective May 05, 2021, $10.00 processing fee will incur on all refunds back to the original form of payment.

- A full refund to store credit for unitednude.com. 

- An exchange of another item of equal or lesser price

Returned items must be in good, unworn condition, and in their original packaging with all printed materials, parts, and accessories.

Shoes may be tried on indoors for short periods of time for fitting.

Items displaying normal wear & tear or damage caused by improper use or accidents may not be returned. 

Any loss in value or damage caused to the return merchandise may result in our inability to process your return. This includes damages from: wear, poor repacking, and courier/postal labels stuck directly to the original shoe/merchandise box for shipment. 

Final Sale or Sample Sale Items are nonrefundable and may not be returned. 

All goods must be returned at the customer’s expense. It is the customer’s responsibility to properly pack, ship and insure the contents of all return packages using a traceable shipping service (like UPS or USPS).

You may ship with any carrier of your choice; we strongly advise on obtaining proof of postage as failure to do so may result in our inability to process your return.  You may also request a pre-addressed shipping label from our team here. For pre-addressed shipping labels, the shipping costs will be deducted from the refund amount. 

Discrepancies or faulty goods found in your shipment upon arrival may be eligible for full reimbursement. To ensure a full reimbursement, you must report to us at within 3 business days of receiving your order. 

We provide a 6-month warranty on all of our products against manufacturing faults. No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the cleaning/care instructions. 

We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights. See Terms & Conditions for full details.

When will I receive my refund?

Once we have received your returned item(s) you will be sent an email confirmation. As soon as your refund has been processed, you can expect the refund to reach your account within 5-10 business days.

I need to return a faulty item, what should I do?

If your item(s) are faulty please contact us at customerservice@unitednude.com

I need to return an item but do not have my receipt, what should I do?

Our customer service team is only able to locate orders placed online via our website. However, if you purchased goods at one of our stores, you will need the original proof of purchase.

Final Sale Items

Clearance items will be marked Final Sale. Items sold as final sale are non-returnable and non-exchangeable. Clearance items are country-specific.

EXCHANGES

Exchange orders will be created once your Returns Request (RMA#) has been approved. The items in your exchange order will be reserved for 7 business days. 

Exchanges are subject to availability, and we will notify you by email if your exchange item is unavailable.