Shipping

Shipping Method

Estimated Delivery Time

Shipping Fee

Standard Shipping for orders over $100

5-7 business days

Free

Standard Shipping for orders under $100

5-7 business days

$7.00 USD

We aim to process within 1-2 business days of purchase. Orders placed on Friday after 12PM PST and over the weekend will begin processing on the following Monday. 

Orders should be received within 4-8 business days (excluding weekends or holidays); unfortunately, we are unable to guarantee this during peak shopping seasons and industry supply chain disruptions. 

Delivery days exclude Saturday, Sunday, and Holidays. Delivery times are estimates only

If you have not received your goods within 10 days of purchase, please contact us and we can investigate further for you. 

We ship with UPS or USPS. Once your order has been dispatched from our facilities, you will receive an email notification along with the tracking link you can use to track your package.

Delivery to certain regions like Alaska, Hawaii, Puerto Rico, and Canada may take up to two weeks to deliver based on factors outside of our control.

We do not ship to PO Boxes.

Shipping fees are non-refundable once shipped. Orders cannot be edited once shipped.

We can only deliver to the address provided at the checkout. If an error has been made, please contact us here. Please note that we cannot guarantee that we will be able to change the shipping address. Once the item has left our warehouse, customers will need to speak with UPS or USPS directly. 

Pre-ordered items will ship once the product is in stock. Estimated shipping dates can be found on the product page. 

 

Signature Required

For orders of high value, multiple items, limited edition goods, and accessories, a signature will be required to ensure delivery.

For shipments to apartment units and freight forwarding addresses, a signature will be required to ensure delivery. 

You will be emailed tracking information that will indicate if your package requires a signature. If there isn't any information in the email that indicates a signature is required, please check your UPS or USPS tracking page. 

If no one is available to sign at the time of delivery, the package may be redelivered to the ship-to address on the following business day or returned to a UPS or USPS access point. The number of delivery attempts may vary. 

UPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

USPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

 

Undeliverable and Returned Packages

If you are unavailable during the time that UPS or USPS attempt to deliver your goods, a new delivery attempt will be made the following day. You can also contact UPS or USPS directly and schedule a specific collection time or even change the address. 

If UPS is unable to deliver the package after a second delivery attempt and/or if the package is not collected from a UPS Access Point or USPS office within 7 days and is returned to sender, United Nude is not responsible for the re-shipping fees and/or return to sender fees. The customer is responsible for the fees associated with re-shipping the merchandise and/or failed delivery costs.

 

Lost or stolen packages

United Nude is not responsible for lost or stolen packages. Please contact us here if you think your package has been lost or stolen. We will file a UPS or USPS investigation on your behalf. Please note we are unable to further advise until the full investigation is complete. 

If there is a delivery confirmation for a package but the customer did not receive it, the customer must contact us to file a claim within 60 days of the package's dispatch date.

 

International deliveries

If you are ordering outside the US, you may be charged additional handling fees. These fees can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. For all international shipments, import taxes, customs duties, and/or handling fees are calculated according to the destination country. The customer is responsible for paying any additional fees that may apply after a purchase is completed on unitednude.com. As we are unable to predict which of these fees, if any, will be applied to international shipments, please contact your local customs/ tax office for further information or visit your country’s tax authorities' website for more information.   

 

If you need to make changes or update an existing open order, or if you have not received your goods within 10 days of purchase, please contact us.

 

CONTACT US

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