Shipping

Once your purchase has been completed, a confirmation e-mail with your order number will be sent to the email address that we have on file for you.

 

Processing times

We aim to process all orders as soon as possible and dispatch your order within 1-2 business days of purchase.

Orders placed on Friday after 12PM PST and over the weekend will begin processing on the following Monday, and orders placed on holidays will be processed the following business day.

During peak shopping periods, processing times may exceed 3-4 business days.

If we are experiencing an unexpected delay in fulfilling your order, we will notify you promptly.

 

Delivery times

All deliveries shipped with UPS are carbon neutral.

Tracking information will be updated online one business day after your order has been shipped.

Note: We do not ship to PO Boxes.  

Delivery days exclude Saturday, Sunday, and observed holidays.

Transit times are estimates only.

Transit times may be prolonged during peak shopping seasons and industry supply chain disruptions.

You will become the owner of the goods that you have ordered once they have been delivered to your specified delivery address. At this point, the goods become your responsibility and United Nude no longer has any responsibility for taking care of the goods from that point.

We offer the shipping methods below. Import taxes and duties for international orders are not included in the shipping price. 

Domestic

Region

Transit Time

Order Value

Shipping Method

Price

United States + U.S. Outlying Islands*

5 to 8 business days

$600.00 USD and up

Standard Shipping with Signature Required

Free

$200.00 USD–$599.99 USD

Standard Shipping

Free

Standard Shipping with Signature Required

$5.00 USD

$199.99 USD and under

Standard Shipping

$9.00 USD

Standard Shipping with Signature Required

$14.00 USD

 

International

Region

Transit Time

Order Value

Shipping Method

Price

Canada** + Mexico***

8 to 14 Business Days

$200.00 USD and up

Passport Priority Shipping

Shipping - Free 

Duties and Taxes - Calculated at checkout

 

$199.99 USD and under

Passport Priority Shipping

Shipping - $15.00 USD

Duties and Taxes - Calculated at checkout

 

Shipping regions: 

*United States – Alabama, Alaska, American Samoa, Arizona, Arkansas, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, California, Colorado, Connecticut, Delaware, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Marshall Islands, Maryland, Massachusetts, Michigan, Micronesia, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Palau, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, U.S. Virgin Islands, U.S. Outlying Islands, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, Wyoming

**Canada – Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon

***Mexico – Ciudad de Mexico, Coahuila, Colima, Durango, Guanajuato, Guerrero, Hidalgo, Jalisco, Mexico State, Michoacán, Morelos, Nayarit, Nuevo León, Oaxaca, Puebla, Querétaro, Quintana Roo, San Luis Potosí, Sinaloa, Sonora,  Tabasco, Tamaulipas, Tlaxcala, Veracruz, Yucatán, Zacatecas

 

International deliveries: Canada + Mexico

**As of Tuesday, November 7, 2023, we will be collecting applicable duties and taxes at checkout, allowing for a smoother DDP (Delivered Duty Paid) shipping experience for our international customers. By taking care of these fees upfront, we aim to provide a hassle-free and speedy delivery, as well as avoid any potential customs delays or unexpected charges upon delivery.**

Orders shipping to Canada + Mexico require customs clearance, and the shipment may be subject to duty and import taxes. 

Customers are responsible for paying duty and import taxes that may apply when a purchase is completed on unitednude.com. Tax and duties are calculated on the declared value of the shipment (or the total price of the products purchased and shipping costs). 

Import duties and taxes are nonrefundable as they are collected by the country's customs authorities. 

 

Returning goods internationally: Canada

Under certain conditions, the Canada Border Services Agency (CBSA) will refund or adjust the following duties and taxes on non-commercial (casual) goods imported into Canada. Visit Canada Border Services Agency's Applying for a refund of duty and taxes to learn more. 

Duties: Duties are charged when the value of the shipment exceeds Canada's duty free threshold of 20 CAD.

Import duties are charged for the following product categories at the rates set by Canada's customs authorities: 

  • Accessories - 0%
  • Health & Beauty - 18%
  • Fashion - 18%
  • Watches - 0%
  • Jewelry - 8%

*Please note that this information is liable to change at any time.

Taxes: Canada's tax free threshold is 20 CAD. The taxation for a particular country depends on the local GST/VAT, as well as the item category and its declared value. 

Canada calculates using the CIF method, which means the import duty and taxes are calculated based on the value of the imported goods as well as shipping costs.

Click here to use Canada Border Services Agency's tool to estimate duty and taxes: Estimate duty and taxes

While these charges can't be avoided altogether, you can avoid paying high brokerage fees by self-clearing your parcels. Visit the Canada Border Services Agency to find your nearest location here

 

Changing your order after it's been shipped

Shipping fees are non-refundable once shipped. Orders cannot be edited once shipped.

We can only deliver to the address provided at the checkout. If an error has been made, please contact us here. Please note that we cannot guarantee that we will be able to change the shipping address. Once the item has left our warehouse, customers will need to speak with UPS or USPS directly.

 

Signature Required

Signature may be required to ensure a safe delivery for:

  • Orders of high value, multiple items, limited edition goods, and accessories
  • Shipments to apartments, building complexes, freight forwarding services, and unique addresses

You will be emailed tracking information that will indicate if your package requires a signature. If there isn't any information in the email that indicates a signature is required, please check your UPS or USPS tracking page.

If no one is available to sign at the time of delivery, the package may be redelivered to the ship-to address on the following business day or returned to a UPS or USPS access point. The number of delivery attempts may vary.

UPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

USPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.

 

Undeliverable and Returned Packages

If you are unavailable during the time that UPS or USPS attempts to deliver your goods, a new delivery attempt will be made the following day. You can also contact UPS or USPS directly and schedule a specific collection time or even change the address.

If UPS is unable to deliver the package after a second delivery attempt and/or if the package is not collected from a UPS Access Point or USPS office within 7 days and is returned to sender, United Nude is not responsible for the re-shipping fees and/or return to sender fees. The customer is responsible for the fees associated with re-shipping the merchandise and/or failed delivery costs.

 

Lost or stolen packages

United Nude is not responsible for lost or stolen packages. Please contact us here if you think your package has been lost or stolen. We will file a UPS or USPS investigation on your behalf. Please note we are unable to further advise until the full investigation is complete.

If there is a delivery confirmation for a package but the customer did not receive it, the customer must contact us to file a claim within 60 days of the package's dispatch date.

 

Custom and/or Made-To-Order products

The production of personalized and/or made-to-order items require 8-10 weeks to be completed and shipped. Upon completion, your order will be marked as fulfilled and we will provide you with tracking information via email. Please allow 1-2 weeks for delivery of your order, as shipping times may vary depending on your shipping destination. Please note that the estimated delivery date is subject to change. Specific details can be found on the relevant product page.