The Terms and Conditions outlined below apply to all purchases made from the United Nude (New Alaguna Inc.) website: www.unitednude.com.
It is important that all customers thoroughly read the Terms and Conditions set by United Nude before purchasing any goods. By agreeing to the Terms and Conditions, you are agreeing to the correspondence outlined within the United Nude Terms and Conditions.
United Nude reserves the right to make changes to the Terms and Conditions at any time. Any changes made will be effective once published on the United Nude website.
We will do our best to ensure that all information on our website is accurate and correct at all times. We aim to resolve any errors on the website as soon as reasonably possible. For assistance, contact us here. Please note that this does not admit liability on the behalf of United Nude.
Shopping at unitednude.com
Once you have selected an item of your choice, add it to your basket. You will then be directed to the checkout point where you can see an overview of your basket. When you are happy with your choice you can proceed to the checkout.
You do not need to create an account to be able to place an order, you can checkout as a guest. However, we would advise you to create an account with us so that you can benefit from the following features:
• Faster shopping – Quickly proceed through the check out as we will have all the details relating to the delivery of your order (with the exception of your card details which you will have to enter each time you order).
• Track your order status – Log-in to your account to check if your goods have been dispatched.
• View your order history – Check what item/size you previously purchased via your Unitednude.com account.
• Sign-up for newsletters – Be the first to hear about special offers and new products with our email updates.
Please note that the colors shown on our website may vary depending on a range of factors including your computer screen and display settings.
Sizes and measurements are an approximation only. Please see our Size Guide for more details.
All goods are subject to availability, which means we may not be able to supply your order until we have checked our inventory.
You can create an account at any time. Simply select the “My Account” at the top of the screen and follow the process, completing the information as requested. It is your responsibility to ensure that your login details and all other personal information in relation to your account remains confidential at all times.
Placing your order
In order to place your order, you will need to select your payment method and include your email address, shipping details, and telephone number.
Payment for goods is to be made in full and to be processed by PayPal, Klarna, credit card, or debit card.
We do not accept cash or cheque payments for online orders.
Should your credit or debit card have insufficient credit, we reserve the right to invoice you for the costs incurred in making requests for payment.
As soon as we have received your order you will receive an order confirmation which will be sent to the email address provided. If you have an account with us you can also check the "Order history" on your United Nude account. If you are unable to locate your order confirmation, please check to see if your email address is correct as well as checking your spam/junk mailbox. For assistance, contact us here.
United Nude reserves the right to refuse or cancel any orders placed that is deemed suspicious or fraudulent. Customers who place an order that is system flagged (SF) will be required to verify additional information. Please note that we are not responsible for the delay in processing system-flagged order.
Orders that have already been shipped cannot be canceled.
Orders that have not been shipped can be revised or cancelled for a full refund.
We aim to process all orders as soon as possible and dispatch your order within 1-2 working days of purchase. Orders should be received within 4-8 working days however, unfortunately we are unable to guarantee this. Business days do not include weekends or holidays. Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday. Delivery times are estimates only. If you have not received your goods within 10 days of purchase please contact us and we can investigate further for you.
We currently send our goods via UPS and USPS. As soon as your order has been dispatched, you will receive a confirmation email from UPS or USPS alongside a tracking number which can be used should you wish to trace your order.
We can only deliver to the address provided at the checkout. If an error has been made, please contact us here. Please note that we cannot guarantee that we will be able to change the shipping address. Once the item has left our warehouse, customers will need to speak with UPS or USPS directly. Please note that we are unable to deliver to a P.O. Box.
If you are unavailable during the time that UPS or USPS attempt to deliver your goods, a new delivery attempt will be made the following day. You can also contact UPS or USPS directly and schedule a specific collection time or even change the address.
If you are ordering outside the US, you may be charged for additional handling fees. These fees can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. For all international shipments, import taxes, customs duties, and/or handling fees are calculated according to the destination country. The customer is responsible for paying any additional fees that may apply after a purchase is completed on unitednude.com. As we are unable to predict which of these fees, if any, will be applied to international shipments, please contact your local customs/ tax office for further information or visit your country’s tax authorities website for more information.
For orders of high value, multiple items, limited edition goods, and accessories, a signature will be required to ensure delivery.
For shipments to apartment units and freight forwarding addresses, a signature will be required to ensure delivery.
You will be emailed tracking information that will indicate if your package requires a signature. If there isn't any information in the email that indicates a signature is required, please check your UPS or USPS tracking page.
If no one is available to sign at the time of delivery, the package may be redelivered to the ship-to address on the following business day or returned to a UPS or USPS access point. The number of delivery attempts may vary.
UPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.
USPS - If you're expecting a package, but you've missed the first attempt at delivery, you may reschedule the delivery of your package here.
Undeliverable and Returned Packages
If UPS is unable to deliver the package after a second delivery attempt and/or if the package is not collected from a UPS Access Point or USPS office within 7 days and is returned to sender, United Nude is not responsible for the re-shipping fees and/or return to sender fees. The customer is responsible for the fees associated with re-shipping the merchandise and/or failed delivery costs.
Lost or stolen packages
United Nude is not responsible for lost or stolen packages. Please contact us here if you think your package has been lost or stolen. We will file a UPS or USPS investigation on your behalf. Please note we are unable to further advise until the full investigation is complete.
If there is a delivery confirmation for a package but the customer did not receive it, the customer must contact us to file a claim within 60 days of the package's dispatch date.
We will gladly accept returns of unworn merchandise within 30 days of receiving your original order for a refund to original payment, store credit, or exchange for items of equal or lesser value.
Effective May 05, 2021, a $10.00 restocking fee will incur on all refunds back to the original form of payment. Restocking fees are country specific.
All returns must be authorized to be returned. To obtain a Return Authorization Number (RMA#), visit our Returns Center.
Returned items must be in good, unworn condition, and in their original packaging with all printed materials, parts, and accessories. Shoes may be tried on indoors for short periods of time for fitting. Items displaying normal wear & tear or damage caused by improper use or accidents may not be returned. Any loss in value or damage caused to the return merchandise may result in our inability to process your return. This includes damages from: wear, poor repacking, and courier/postal labels stuck directly to the original shoe/merchandise box for shipment. Final Sale or Sample Sale Items are nonrefundable and may not be returned.
All goods must be returned at the customer’s expense. It is the customer’s responsibility to properly pack, ship and insure the contents of all return packages using a traceable shipping service (like UPS or USPS). You may ship with any carrier of your choice; we strongly advise on obtaining proof of postage as failure to do so may result in our inability to process your return. You may also request a pre-addressed shipping label from our team here. For pre-addressed shipping labels, the shipping costs will be deducted from the refund amount.
Discrepancies or faulty goods found in your shipment upon arrival may be eligible for full reimbursement. To ensure a full reimbursement, you must report to us here within 3 business days of receiving your order.
We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights.
If you have any questions, please contact us at here.
Exchanges are accepted within 30 days of receiving your original order. We accept mail-in exchanges only. You can exchange your item for the item of your choice, and we will pay for the standard shipping cost. Visit our Returns Center to submit an exchange request (RMA#).
Exchange orders will be created once your Returns Request (RMA#) has been approved. The items in your exchange order will be reserved for 7 business days.
Exchanges are subject to availability, and we will notify you by email if your exchange item is unavailable. You can choose another exchange item, or we can refund the amount back to your original form of payment or store credit.
Free exchange shipping is limited to standard delivery within the contiguous United States. If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.
Lost or stolen return packages
United Nude is not responsible for lost or stolen return packages. If there is a delivery confirmation for a package but our facilities did not receive it, the customer must contact file a claim with shipping company within 60 days of the package's dispatch date.
We provide a 6-month warranty on all of our products against manufacturing faults. If there is a problem with your goods, please contact us here.
No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the cleaning/care instructions.
Please note that this does not affect your statutory rights.
United Nude will intermittently offer date-and-time-bound discounts as the following promotions (but not limited to): Flash Sale, Holiday Sale, Weekend Sale.
The promotions are subject to exclusions, namely bestsellers and Limited Edition products.
All purchases made prior to the start date of promotional periods are not eligible for price adjustments and promotional offers. Discount codes and sales pricing may not be applied retroactively to previous purchases or existing open orders.
Price Adjustment or Price Matching? Unfortunately, we do not offer price adjustments, price matching, or promotion adjustments.
United Nude aims to ensure the accuracy of pricing across all our channels. Despite our efforts, pricing errors may still occur. If you have any questions about a price displayed and/or offered at checkout, please contact us here.
All valid promotional or discount codes must be applied at checkout.
Only one promotional or discount code can be used per order. Please note that our promotional or discount codes may be country-specific and often times are single-use codes per customer.
Items noted as Final Sale in the product description are non refundable and may not be returned or exchanged. Final Sale items that are sent to our returns department will be sent back to the customer. The returns policy does not cover normal wear and tear or damage caused by improper use or accidents. Final Sale is country-specific. for any questions, please contact here.
Sample sale purchases: All sales are final. No exchanges or refunds. Items are sold as-is.
e-Gift cards are electronically delivered to your email address and may take up to 1-2 business days to process.
Gift cards cannot be exchanged for cash, check, or credit, replaced if lost or stolen, or combined with other discounts. Gift cards must be presented at time of service. Gift card codes must be applied to time of purchase. Gift cards do not expire and are valid until redeemed.
Returning an item purchased with a gift card? If you pay for your whole order with a gift card, your refund will be processed back onto the original payment gift card. For payments combined with gift card balances, we'll refund the gift card balance paid back to your gift card first, and then refund any outstanding credit you are owed back to your original payment card.
Pre-Order items will be shipped in accordance with their expected dispatch dates. The customer is responsible for keeping shipping + contact information up-to-date. Payment is charged at the time of placing a Pre-Order and is subject to United Nude’s usual Terms & Conditions. If an order is placed for both available and Pre-Order items, the available item(s) will be shipped first. The expected shipping dates for Pre-Order items will be clearly noted on each product page and are subject to reasonable delays in manufacturing and/or delivery. Such dates are only an estimate and is subject to change. If we foresee any shipping delays, we will notify you immediately.
Free Gift with Purchase Promotions
All orders placed with a qualifying spend during the offer period will be eligible to receive the appropriate Free Gift item. To claim the offer, the Free Gift item must be manually added to cart (and the relevant discount code must be applied at checkout). Free Gift offers may not be combined with other discount codes. Free Gift items are offered while supplies last and cannot be substituted for any other item, cash, or credit. Not all Gifts listed may be available through the offer period. Only one Free Gift item can be claimed per order, per person, per address for the duration of the promotional event. If you place more than one qualifying order with us during the promotional event, you will only receive the gift on your first order. Placing multiple qualifying orders during the event will not entitle you to more than one free gift. Gifts are not for resale and will not be replaced if lost or stolen. Gifts are provided on an “as is” basis without further warranty of any kind. United Nude disclaims all warranties including but not limited to the implied warranties of merchantability or fitness for a particular purpose with respect to the gifts
Returns: If a customer wishes to return an order or item which qualified for a Free Gift item with purchase, the transaction can only be refunded if the gift with purchase item is also returned. If the gift is not returned then the full price of the gift will be deducted from refund amount.