FAQ
ORDERS & SHIPPING
View our full policy here – Shipping
RETURNS & EXCHANGES
View our full policy here – Returns & Exchanges
CAN I CHANGE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
If your order has not been shipped, you can contact us to request changes to your order details and/or to cancel your order for a full refund.
If your order has been shipped, we cannot cancel, change or edit your order and shipping information.
** Billing information cannot be changed after your order has been placed.
HOW CAN I PAY FOR MY ORDER?
You can use any of the payment types listed below to pay for your order. Security of personal information is taken very seriously and we would like to assure you that your details are safe with us.
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
You do not need to create an account to be able to place an order; you can shop and checkout as a guest. However, we would advise you to create an account with us so that you can benefit from the following features:
Faster shopping – quickly proceed through the checkout as we will have all the details relating to the delivery of your order.
Track your order status – log in to your account to check if your goods have been dispatched.
View your order history – check what item/size you previously purchased via your United Nude account.
Sign up to receive email updates – be the first to hear about special offers and new products with our email updates.
I HAVEN'T RECEIVED AN EMAIL CONFIRMATION FOR MY ORDER?
If you have a United Nude account, check your Order history on your account page here. If you do have an order number, please ensure your email address is correctly entered and check your spam/junk folder in your inbox. If no recent order is listed, your order was not processed.
CAN I HAVE MORE INFORMATION ON PRODUCTS AND SIZING?
Click here for to view our Size Guide. If you have specific questions about any of our products, please contact us here.
HOW DO E-GIFT CARDS WORK?
United Nude gift cards are only redeemable for merchandise available on unitednude.com and at select United Nude store locations. Gift cards do not expire and are valid until redeemed. Gift cards are final sale; they cannot be exchanged for cash, check, or credit, nor replaced if lost or stolen. Gift cards must be presented at time of service.
Returning an item purchased with a gift card? If the entire order is paid with a gift card, the refund will be processed back onto the original payment gift card. For payments combined with gift card balances, the gift card balance will be refunded back to your gift card first, and then the outstanding credit will be refunded back to the original form of payment.
e-Gift Card orders will be automatically fulfilled once the order has been placed. An order confirmation message and a digital copy of the gift card with its unique voucher code will be electronically delivered to the email address entered for the order. e-Gift Cards can be purchased for yourself or for a friend. To send an e-Gift Card to a friend, you can share the link from the email or enter their email address at checkout. e-Gift Card codes must be applied at the time of purchase to be redeemed.
HOW DO I CHANGE MY UNITED NUDE ACCOUNT DETAILS?
You can update your personal account details by logging into your United Nude account.
I FORGOT MY ACCOUNT PASSWORD - WHAT SHOULD I DO?
If you are unable to remember the password for your United Nude account, click on the sign in button in the top left hand corner of the page and select 'Forgot password?' to fill out a password request form. Simply insert the email address you used to register your account, and a new password will be sent to you via email. Once you have logged in with the password we have provided you can reset your password to the password of your choice.
SUSTAINABILITY EFFORTS
All deliveries shipped with UPS are carbon neutral.
FRAUDULENT WEBSITES
Online shopping scams involve scammers pretending to be legitimate online sellers, either with a fake advertisements or lookalike shopping websites. Many scammers mimic trusted retailers by using familiar logos, stolen images, and a URL that can be easily mistaken for the real thing. To the untrained eye, these sites usually look safe. Review the warning signs below to protect yourself from fraudulent activity.
Warning signs:
- The site’s URL looks suspiciously similar to the official address of a genuine retailer. Avoid lookalike domains by manually typing the retailer’s URL into your browser. United Nude’s genuine URL is https://www.unitednude.com.
- The site uses an amateur website design, and the images are pixelated and/or outdated.
- The site offers products at unbelievably low prices. Compare the prices of the same product from other online stores. If the item is drastically lower than what it is listed for on other sites, the offer is most likely a scam.
- The site has limited and/or incorrect contact details. Verify the online seller’s physical address, support email, and phone number with a search on Google. Faux sites normally list an address that goes to a random location or an email that uses a random account domain instead of a corporate domain. United Nude’s genuine customer service email address is customerservice@unitednude.com. All genuine email addresses from United Nude will end in @unitednude.com.
Reporting suspicious behavior
If you identify a scam shopping site, you can report it to Google or Microsoft, as well as to the agencies below. Be sure to include as many details as you can about why you believe the site is fake.
- Federal Trade Commission (FTC): Report a complaint to the FTC, which handles complaints about deceptive or unfair business practices. For updates on other types of potential scams, view the FTC Scams | Consumer Advice.
- Internal Revenue Service (IRS): Report IRS impersonation scams to the Treasury Inspector General for Tax Administration or call 800-366-4484. If you think you might owe taxes, call the IRS directly at 800-829-1040.
What to do if you’re a victim of a fake shopping site
If you suspect you’ve given your information or money to a fake shopping website, follow these steps:
- Call your bank or credit card company immediately to report the fraudulent charge and ask for a reversal. Let them know a scammer has gained access to your accounts. Many finance companies offer fraud protection that covers certain charges made without your consent. If you bought an item via PayPal, get help from PayPal Buyer Protection.
- If you have entered any account information during your dealings with the fake site (social media, email, banking, etc.), change your passwords and enable two-factor authentication (2FA) to secure your accounts.
- File a police report if you have been scammed while shopping online. Not only will this increase the chances of the fraudsters being caught, but your bank, credit card company, or insurance company will likely request a copy of the report before paying out a claim.
- File an identity theft report with the FTC if you’re based on the U.S. This is a critical step for disputing fraudulent transactions and fixing your credit if you’re ever a victim of identity theft.
- File a complaint with the FBI’s Internet Crime Complaint Center (IC3).