Refund policy

Returns 

We will gladly accept returns of unworn merchandise within 30 days of delivery for a refund back to your original form of payment, a refund to store credit, or one free exchange on eligible orders.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (including dust bags, heel tips, and/or product pamphlets). You will also need the receipt or proof of purchase.

It is your responsibility to properly pack, ship, and (if shipping with your own label) insure the contents of all return packages using a trackable shipping service (like UPS or USPS). You can reuse the packaging material we sent your order in or repack your return in another box.

Any loss in value or damage caused to the return merchandise may result in our inability to process your return. This includes damages from wear, poor repacking, and courier/postal labels stuck directly to the original shoe/merchandise box for shipment.

To start a return, visit our Returns Center or contact us here. If your return is accepted, we will send you instructions on how and where to send your package. All returns must be authorized and approved by our team prior to being returned. Items sent back to us without first requesting a return will not be accepted.

Return requests (and prepaid return labels) will expire if there are no shipping updates within 28 days of its approval. If you still need to make a return, please submit a new request to our Returns Center.

Returning Goods Internationally

Import duties and taxes are nonrefundable as they are collected by the country's customs authorities. Under certain conditions, the Canada Border Services Agency (CBSA) will refund or adjust the following duties and taxes on non-commercial (casual) goods imported into Canada. Visit Canada Border Services Agency's Applying for a refund of duty and taxes to learn more. 

Refunds

Returns are normally processed within 1-3 business days of arrival. We will notify you once we have received and inspected your return. If approved, you will be refunded according to your selected refund method.

• Refunds to original payment will be automatically processed within 10 business days. Please note that the time it takes for the refund amount to appear in your account will vary between financial institutions. If more than 15 business days have passed since we’ve processed your return, please contact us here.
• Refunds to store credit will be issued to a United Nude e-Gift Card. Read more on gift cards below.
• Exchange orders will be created once your return request has been approved, and the items in your exchange order will be reserved for 7 business days. After we have received and approved your return, your exchange order will be pushed to ship within 1-3 business days. Read more on Exchanges below.

Original shipping charges, customs, duties, and fees are non-refundable. 

We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us within 3 business days of receiving your order so that we can evaluate the issue.

We provide a 6-month warranty on all of our products against manufacturing faults. Claims for faulty goods cannot be made if any of the following applies: wear and tear from regular use, damages from accidents, improper use, and poor maintenance.

Final Sale and Non-Returnable Items

Online and in-store Warehouse Sale and Sample Sale purchases: All sales are final. No exchanges or refunds. Items are sold as-is.

Gift cards and nail polishes are final sale.

Exchangeable Final Sale purchases: Select items that are marked as Final Sale are eligible for exchanges and refunds to store credit. Exchangeable Final Sale items are not eligible for refunds back to your original payment method. Exchangeable Final Sale items are not eligible for free return labels. Please view the product page for the details on an item's return eligibility. Exchangeable Final Sale items that are sent to our returns department without a return authorization via our Returns Center may be sent back to the customer. Exchangeable Final Sale items are  country-specific. For any questions, please contact us here.

Purchases from other retailers must be processed by the original retailer.

Exchanges

We offer one free exchange per order on eligible items within 30 days of delivery. We accept mail-in exchanges only. You can exchange your item for the item of your choice, and we will pay for the standard shipping cost. Visit our Returns Center to submit an exchange request.

Exchange orders will be created once your request has been approved. The items in your exchange order will be reserved for 7 business days. 

Exchanges are subject to availability, and we will notify you by email if your exchange item is unavailable. You can choose another exchange item, or we can refund the amount back to your original form of payment or store credit.

Free exchange shipping is limited to standard delivery within the contiguous United States. If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.

After your return has been processed, your exchange order will be pushed to ship within 1-3 business days.

Pricing Policy

United Nude will intermittently offer date and time-bound discounts in promotional events, like flash sales, holiday sales, and site-wide sales. Promotions are subject to exclusions, namely new arrivals, collaborations, bestsellers, and limited edition products. 

All purchases made prior to the start date of promotional periods are not eligible for price adjustments and promotional offers. Discount codes and sales pricing may not be applied retroactively to previous purchases or existing open orders.

Price Adjustment or Price Matching? Unfortunately, we do not offer price adjustments, price matching, or promotion adjustments.

United Nude aims to ensure the accuracy of pricing across all our channels. Despite our efforts, pricing errors may still occur. If you have any questions about a price displayed and/or offered at checkout, please contact us here.

Gift Cards

United Nude gift cards are only redeemable for merchandise available on unitednude.com and at select United Nude store locations. Gift cards do not expire and are valid until redeemed.

Gift card purchases are final sale; they cannot be exchanged for cash, check, or credit, nor replaced if lost or stolen. Gift cards must be presented at the time of service.

Returning an item purchased with a gift card? If the entire order is paid with a gift card, the refund will be processed back onto the original payment gift card. For payments combined with gift card balances, the gift card balance will be refunded back to your gift card first, and then the outstanding credit will be refunded back to the original form of payment.

Returns with Gift with Purchases

If you wish to return an order that qualified for a gift with purchase, return the gift with your order to ensure a full refund. If you decide to keep the gift, the price of the gift will be deducted from your total refund amount. 

Buy One Get One (BOGO) Return

If you wish to return item(s) from a BOGO order: Your refund amount for each item will be adjusted accordingly, depending on the full price of each item and the discount received.

If you are returning all of your the qualifying items in your BOGO order, you'll receive a full refund for what you paid.

If you are keeping one or more qualifying items in your BOGO order and returning the rest, the discount and any applicable taxes will be applied accordingly across all of the items in your order, and you'll be refunded the individual pro-rated value of the item(s) returned. 

If you wish to exchange item(s) from a BOGO order: Eligible items from a BOGO deal can be individually returned or exchanged. The value will be based on the original purchase price adjusted by its prorated discount and applicable taxes. Any price difference between the original item(s) and the new item(s) will be invoiced to you or refunded to your original form of payment. 

Custom and Made-To-Order Items

All sales are final for personalized and/or made-to-order items, unless stated otherwise.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights. See Terms & Conditions for full details.